{"id":84785,"date":"2022-09-01T10:37:53","date_gmt":"2022-09-01T10:37:53","guid":{"rendered":"https:\/\/v2charge.com\/como-enviar-un-ticket-a-soporte-tecnico\/"},"modified":"2026-08-18T15:38:57","modified_gmt":"2026-08-18T13:38:57","slug":"wie-sende-ich-ein-ticket-an-den-technischen-support","status":"publish","type":"page","link":"https:\/\/v2charge.com\/de\/wie-sende-ich-ein-ticket-an-den-technischen-support\/","title":{"rendered":"Wie sende ich ein Ticket an den technischen Support?"},"content":{"rendered":"

Wie sende ich ein Ticket an den technischen Support?<\/h1>\n

Ein Ticket an den technischen Support l\u00e4sst sich auf zwei Wegen einreichen: \u00fcber das Kundenportal am Computer oder direkt aus der V2C Cloud App.<\/p>\n

Das Kundenportal ist \u00fcber diesen Link<\/a> erreichbar. Hilfreich f\u00fcr eine z\u00fcgige Bearbeitung sind der Name des betroffenen Ladeger\u00e4ts, eine kurze Beschreibung des Problems und, falls vorhanden, ein Screenshot der Fehlermeldung.<\/p>\n

\u00dcber die App:<\/strong><\/p>\n

\"App

1. Das Benutzersymbol oben links \u00f6ffnet das Profilmen\u00fc.<\/figcaption>\"App
2. Der Men\u00fcpunkt „Unterst\u00fctzung“ f\u00fchrt zu den Support-Optionen.<\/figcaption>\"App
3. Die Option „Einen Vorfall melden“ startet den Ticketprozess.<\/figcaption>\"V2C
4. Ein Klick auf „Ticket einreichen“ \u00f6ffnet das Formular.<\/figcaption>\"App
5. Die Auswahl „Technischer Support“ ordnet die Anfrage der richtigen Abteilung zu.<\/figcaption>

Nach dem Absenden best\u00e4tigt das System den Eingang des Tickets automatisch. Weitere R\u00fcckmeldungen erfolgen direkt per E-Mail oder \u00fcber das Kundenportal.<\/p>\n","protected":false},"excerpt":{"rendered":"

Wie sende ich ein Ticket an den technischen Support? Ein Ticket an den technischen Support l\u00e4sst sich auf zwei Wegen einreichen: \u00fcber das Kundenportal am Computer oder direkt aus der V2C Cloud App. Das Kundenportal ist \u00fcber diesen Link erreichbar. Hilfreich f\u00fcr eine z\u00fcgige Bearbeitung sind der Name des betroffenen Ladeger\u00e4ts, eine kurze Beschreibung des … Weiterlesen<\/a><\/p>\n","protected":false},"author":1,"featured_media":170350,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_eb_attr":"","content-type":"","_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-84785","page","type-page","status-publish","has-post-thumbnail"],"yoast_head":"\nWie sende ich ein Ticket an den technischen Support? | V2C<\/title>\n<meta name=\"description\" content=\"Wenden Sie sich an das V2C Technical Support Centre, indem Sie ein Ticket einreichen. 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Ein Ticket an den technischen Support l\u00e4sst sich auf zwei Wegen einreichen: \u00fcber das Kundenportal am Computer oder direkt aus der V2C Cloud App. Das Kundenportal ist \u00fcber diesen Link erreichbar. 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