Connection Error Codes and Their Solutions
If an error occurs when activating the dynamic power control on the Trydan or Trydan Pro charger, a code corresponding to the error will appear on the charger’s display.
The solutions to the errors listed below apply to version 1.6.18 or higher. If you are using a version below this, please update Trydan and check the following list again.
IMPORTANT NOTE: These errors arise from a communication failure between Trydan and the inverter or meter, limiting the charging of your vehicle to the minimum. Some may occur when integration is direct with the inverter, either through Modbus or RS485 communication.
It is essential to refer to the solution for the error displayed. If the error persists, please report it to our Technical Support department and disable dynamic load control to enable charging at the established fixed current.
| ERROR | 00 | 000 |
|---|---|---|
The first two digits indicate the meter or inverter being used. It is crucial to select the appropriate one when configuring dynamic power control and to verify that it is correct in the event of an error.
Errors – A
00 Shelly Meter
01 V2C ControlBox
02 V2C Meter 1.0
03 Connection to Huawei Inverter
04 Connection to Solax Inverter
05 Connection to Kostal Inverter
06 Connection to Fronius Inverter
07 Connection to Ingeteam Inverter
08 Connection to Wibeee Meter
09 Connection to Victron Meter
10 Connection to SolarEdge Inverter
11 Use of MQTT Protocol
12 Connection to Goodwe Inverter
13 Connection to SAJ / GreenHeiss Inverter
14 Connection to Solis Inverter
15 Connection to Chint DDSU666 Meter
16 Connection to Eastron Meter
17 Connection to Phoneix Contact Meter
18 Connection to Carlo Gavazzi Meter
19 Connection to SMA Meter
20 Connection to Deye / Turbo Energy Inverter
21 Connection to ENPHASE Inverter
22 Connection to WiFi P1 Meter
Errors – B
001 For Goodwe equipment with UDP protocol
Check:
– Both the inverter and charger are connected to the internet.
– The IP of the inverter is incorrectly assigned in the e-Charger.
002 For V2C Meter 1.0 and 2.0: frames are arriving corrupted.
Check:
– Correct crimping of the RJ-45 connector at both ends.
– Correct configuration of dynamic control with the selected meter corresponding to the installation.
003 Possible noise in the V2C ControlBox signal.
Check:
– CCorrect crimping of the RJ-45 connector at both ends.
– Correct configuration of dynamic control with the selected meter corresponding to the installation.
004 Trydan is disconnected from WiFi and attempting to reconnect, and the WiFi meter uses that WiFi technology to connect.
Check:
– Correct connection of both devices to the same customer WiFi (not to the charger).
– Ensure that the signal strength is optimal or improve it using a repeater for the WiFi connection to which both are connected.
005 The V2C ControlBox connected via RJ-45 is unresponsive.
Check:
– Correct crimping of the RJ-45 connector at both ends.
006 An HTTP request has failed to connect (Shelly, Solax, Kostal Piko, Enphase, P1 Meter, SAJ [Solar Data], Wibeee). Fails when attempting to connect to the Modbus TCP server (Huawei, Kostal Plenticore, Fronius, Ingeteam, SMA Sunny, SolarEdge, Victron).
Check:
– Correct connection of both devices to the same customer WiFi (not to the charger).
– Ensure that the signal strength is optimal or improve it using a repeater for the WiFi connection to which both are connected.
– Correct configuration of the inverter concerning the communication parameters with Trydan.
007 The automatic search for Shelly found no devices.
Check:
– Change to a fixed IP for the Shelly in the Trydan charger.
– Correct connection of both devices to the same customer WiFi (not to the charger).
008 A meter with WiFi technology has been selected, and Trydan has never connected to the configured WiFi network.
Check:
– Correct connection of both devices to the same customer WiFi with sufficient signal (not to the charger).
009 A Timeout is received from the meter request.
Check:
– Correct crimping of the RJ-45 connector at both ends.
– Correct configuration of the inverter concerning the communication parameters with Trydan.
– In the case of a WiFi inverter or meter, the correct connection of both devices to the same customer WiFi with sufficient signal (not to the charger).
– The IP of the inverter must be correctly configured in the dynamic power control of Trydan.
– Solax inverter: Correct version of the Pocket WiFi V2.033.20 (download link included in the manual).
010 A message is received indicating a clamp not connected on a channel that is necessary (Mono + FV clamp 1 or 4, Three-phase clamps 1, 2 or 3).
Check:
– Correct placement of the clamps on the phases indicated in the correct installation diagram for each case.
IMPORTANT NOTE: If the error code is greater than 011, these are errors classified in the MODBUS RTU or TCP protocol. For specialist personnel only. You can generate a request in the Technical Support Centre, and we will contact you as soon as possible.
021 LLEGAL_FUNCTION
022 ILLEGAL_DATA_ADDRESS
023 ILLEGAL_DATA_VALUE
024 SERVER_DEVICE_FAILURE
025 ACKNOWLEDGE
026 SERVER_DEVICE_BUSY
027 NEGATIVE_ACKNOWLEDGE
028 MEMORY_PARITY_ERROR
030 GATEWAY_PATH_UNAVAIL
031 GATEWAY_TARGET_NO_RESP
032 SERVER_RTU_INACTIVE244. TIMEOUT
245 INVALID_SERVER
246 CRC_ERROR
247 FC_MISMATCH
248 SERVER_ID_MISMATCH
249 PACKET_LENGTH_ERROR
250 PARAMETER_COUNT_ERROR
251 PARAMETER_LIMIT_ERROR
252 REQUEST_QUEUE_FULL
253 ILLEGAL_IP_OR_PORT
254 IP_CONNECTION_FAILED
255 TCP_HEAD_MISMATCH
256 EMPTY_MESSAGE
275 UNDEFINED_ERROR
Do you need technical support?
Create a request in the Technical Support Centre, and we will contact you as soon as possible to provide you with the best solution.