What is V2C SmartLock?
V2C SmartLock is a new feature of the e-Charger Trydan that allows you to wirelessly unlock the charger using an e-Key, which is a device that utilizes BLE (Bluetooth Low Energy). Through a smartwatch, a fitness tracker, a key fob, or an electric vehicle like Tesla Model 3, BYD, you can unlock the charger without needing to do so from the V2C Cloud app, the V2C Cloud web platform, or the navigation buttons of the e-Charger. For it to function correctly, it is important that the device has a static MAC address.
The V2C SmartLock technology of the e-Charger saves time and provides ease when charging your electric car. Simply by bringing the e-Key close to the charger, it unlocks.

IMPORTANT NOTE: Before linking the e-Key, you must check that the firmware version of the charger is 1.7 or later. You can check this in the settings menu of the chosen e-Charger under ‘ID number’, and if it is earlier, update your charger. For proper operation, it is important that the device has a static MAC address.
How can I link an e-Key with the charger using V2C SmartLock?
To link the e-Key with your charger, bring the device close to your e-Charger and follow these steps in the V2C Cloud mobile app. If it is an electric vehicle, position the vehicle near the charger without bringing other Bluetooth devices, as the e-Charger will add the closest device.
Additionally, you should keep in mind that if the hose is connected to the vehicle, the charger will not lock even if it detects that the e-Key is moving away, so that the charging can proceed correctly.

e-Charger.


‘e-Keys’.

the e-Keys.

‘Add e-Key’.

bring it close to the e-Charger.


If you add the device through the web platform and scan it with an NFC application, you should keep in mind that of the six pairs of characters that appear, you only need to enter the first 5 for it to function correctly.
How can I make my car behave like an e-Key?
Some cars have Bluetooth beacons for opening garage doors or other utilities. Among the most purchased electric car models are Tesla and BYD. Bring your vehicle as close as possible to your charger, disabling all Bluetooth devices nearby (phones, bracelets, iTags with static IP). Search for devices and the charging point will find your car.
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