V2C Cloud Setup
Comfort and control are essential to provide you with the best experience in charging your electric vehicle. That’s why we offer you our V2C Cloud application completely free of charge. This powerful platform gives you total control over your charging sessions and provides you with a comprehensive solution to efficiently manage your e-Chargers wherever you are.
- Download V2C Cloud
- Access
- Add an e-Charger
- Bluetooth Connection
- WiFi Connection
- Set the intensity limits
- Activate and configure dynamic power control
- Customize the charging profiles of dynamic power control
- General Control
- Configuration of the e-Charger
- Check statistics
- Charging at public chargers
- Pagos
- Edit my user profile
- FAQs
- Do you need technical support?
Download V2C Cloud
Download the app from your smartphone app store and turn every charge into a unique experience.
You can also access the desktop version!
NOTE: To enjoy all the possibilities and functionalities that V2C Cloud offers you, make sure you have a stable Internet connection.
Access
Once you have downloaded the app, to access from the app or from the computer (www.v2c.cloud), you will need to create an account. You have three options:
- With your email
- With your Google account
- With your Apple account (available only for iOS users)
With your Google or Apple account (only available for iOS users): Press the corresponding button and follow the instructions.
With your email: Click on ‘register here’, enter your details, and select ‘create account’.
IMPORTANT: Once you finish the registration, you will automatically receive a confirmation email. If you don’t find it in your inbox, check the junk or spam folder. You will not be able to access without confirming your email. If you experience issues registering your email, it may already be registered. In case you forget your password, use the password recovery option.
To log in, follow the instructions in the images shown below.
To log out, you just need to press the profile icon and then choose the Log out option.
V2C Cloud – smartphone version
V2C Cloud – web version
Add an e-Charger
You can add a new charger to your user account from the V2C Cloud mobile app or from the web platform www.v2c.cloud.
It is worth noting that once the charger is registered, it can no longer be paired by another person unless it is deleted. However, the owner of the charger can share it with more users. If the e-Charger is not registered on any device and the ID number is public, it can be registered by a third party without the owner’s consent. Therefore, it is important to perform the first pairing that allows for full administrator permissions of the charger.
When you have e-Chargers with multiple sockets, you must pair each connector as if it were an independent charger and enter the corresponding ID in each case.
Once paired, the device may request the connection via WiFi. To do this, it is necessary to have Bluetooth enabled. If it is not enabled, it is advisable to complete this step later by directly pressing skip WiFi setup.
V2C Cloud – smartphone version
On the main screen of the app, tap the ‘+’ icon in the top right corner
You can add your e-Charger* by manually entering the ID number, which is located on the side label of the device in the S/N or serial number section
To pair the device by scanning the QR code on the label, click on the camera icon
V2C Cloud – web version
To pair the e-Charger via the web, log in to the v2c.cloud platform and press the
e-Chargers button
Select “Number of chargers” in the menu panel.
Click the Add E-Charger button to add a new device.
Enter the charger ID number and assign a name to identify it
Bluetooth Connection
Connect to the e-Charger via Bluetooth. You can manage your charger even when your mobile device has no coverage.
Through this connection, you can perform all charger settings, as well as view remote statistics, real-time charging, etc. However, it will always be more limited than using it via an Internet connection.
These Bluetooth functions are available on equipment intended for private use in community garages and for smartphones with Android or iOS operating systems.
For quick and quality communication, it is recommended to stay within 10 meters of the charger throughout the process.
To perform an effective Bluetooth scan of the e-Charger, it is important to ensure that the location function is enabled on your mobile device. This is because we use BLE (Bluetooth Low Energy) technology to minimize battery consumption and ensure efficient performance.
With Bluetooth, you can perform, among others, the following functions:
* The first time you must access the app with an Internet connection, after that we will cache your user. It is recommended to open the application when you have an Internet connection so that the charging statistics can be updated. The web platform does not work for users with this connection.
WiFi Connection
Depending on the e-Charger you have, the process will be done in one way or another. However, they all have in common that to establish communication via WiFi, it is necessary to do it through the V2C Cloud mobile application and have a stable connection.
The connection between the charging point and the application is made via Bluetooth, so the Bluetooth signal on your mobile must be active and you must be within a few meters of the e-Charger.*
If the network you want to use does not appear in the list, enter the wireless network details exactly as they appear on the router (respecting uppercase and lowercase letters) and provide the password.
Once the connection is established, the e-Charger will proceed to restart. After a few minutes from the restart, check that the e-Charger has the active WiFi icon. If not, check that the password is correct.
The e-Charger is only compatible with the 2.4 GHz frequency.
ATTENTION: If your charger is Trydan Pro, Pole Pro, or Alva, you have three connection modes available: WiFi, Ethernet, or 4G.
* The use of Bluetooth requires location to be enabled on some Android devices.
WiFi networks from certain companies have some type of security protection (firewall), DHCP blocking, port closing, etc. In this case, the configuration must be carried out by the technical manager of the network. For more information, please contact our support service.
Set the intensity limits
Determine the range of the minimum and maximum current that the charging will oscillate between. The selectable minimum current is 6 A and the maximum is 32 A.
It is important that you set the maximum current according to the contracted power and the type of electrical installation.
– In single-phase installations, multiply the contracted power (in kW) by 1,000 and divide it by the network voltage (230 V) to obtain the maximum current in amperes. For example, 5.75 × 1,000 ÷ 230 ≈ 25 A.
– In three-phase installations, multiply the contracted power (in kW) by 1,000 and divide it by √3 (approximately 1.732) × 400 V × cos φ (normally 0.95) to obtain the maximum current in amperes. For example, 11 × 1,000 ÷ (√3 × 400 × 0.95) ≈ 16.7 A.
WARNING: Adjust the maximum intensity according to the capacity of your installation. For example, if the charger allows 32 A but the wiring of the installation only supports 16 A, set it to 16 A to avoid overheating or overloads.
Adjust the charging intensity without dynamic power control
In chargers that do not have dynamic power control activated or do not have it available, you must manually select the fixed power at which you want to charge.
The app automatically displays the available values within the range you previously configured in the ‘Current Limits’ section.
Through the mobile application
You can select the power at the top of the main screen of the charger by sliding the selector across the horizontal bar.
Through the web portal
At www.v2c.cloud, just below the image of the e-Charger, by sliding the selector across the horizontal bar.
V2C Cloud – smartphone version
V2C Cloud – web version
V2C Cloud – smartphone version
V2C Cloud – web version
Adjust the charging intensity with dynamic power control enabled
When dynamic power control is activated, the charging intensity is automatically regulated, so there is no need to make any manual adjustments on the charger screen. You only need to set the ‘Intensity Limits’.
Dynamic power control detects in real time the electrical consumption of your home or business and automatically adjusts the charging intensity to make the most of the available power without exceeding the contracted limit.
ATTENTION: For the proper functioning of dynamic power control, ensure that your installation has a measuring device that allows you to know in real time the power consumed or generated (if there is a photovoltaic installation).
Activate and configure dynamic power control
Once the correct installation of the corresponding meter has been verified, it is essential to carry out an appropriate configuration of the dynamic power control.
The configuration can be done via Bluetooth or WiFi (if the model allows), accessing from the V2C Cloud app or through a computer at www.v2c.cloud.
If the V2C ControlBox meter (version 2.0) is used, it will be necessary to choose the corresponding installation scheme:
– Normal installation: the current clamp is placed upstream, embracing the main input phase (most common configuration).
– Alternative installation: the current clamp is positioned downstream of the main supply point.
Customize the charging profiles of dynamic power control
Set different maximum charging powers according to the time slots of your electricity rate.
ATTENTION: It is essential to set up at least one charging profile that covers 24 hours a day, both on weekdays and weekends.
General Control
Enable / Disable the e-Charger
Our e-Chargers can be locked or unlocked in order to prevent use by unauthorized third parties. This lock prevents the charger from being used by anyone else, even by the owner. To charge a car, it will be necessary to unlock the device.
It is possible to perform the lock/unlock via Bluetooth or WiFi. Depending on your e-Charger model, there are up to four ways to enable or disable your charger:
Option 1 – through the app
You can enable and disable it from the main screen of V2C Cloud
If you are connected via Bluetooth, press the refresh button to check the current status. If it is locked, we will see it like this:
It is also possible to enable and disable it by clicking on the lock icon on the main screen of the charger
Option 2 – through the web platform
Option 3 – through the navigation buttons
If your device is a Trydan, activate the button shortcuts in the ‘special options’ section within the e-Charger settings. With this option enabled, it is possible to lock and unlock the device by pressing the bottom button of the physical navigation buttons on the left side of the e-Charger.
If your charging point is locked, the display shows ‘e-Charger disabled‘. If you do not have a display, the lighting remains off and makes a small white flash every 10 seconds.
Option 4 – V2C SmartLock
The V2C SmartLock technology of your Trydan e-Charger allows you to wirelessly lock and unlock the charger using an e-Key (smartwatch, fitness band, key fob, or even your car), that is, a device that uses BLE (Bluetooth Low Energy or Bluetooth low energy consumption).
V2C SmartLock not only simplifies the charging process, but also enhances security by automatically locking the charger when you move away.
Schedule a charge
You can schedule charging through the app for devices with Bluetooth or WiFi, and through the web platform for devices with WiFi.
V2C Cloud – smartphone version
Access the charger you want to program and then click on ‘Schedule your next charge’
You have 2 options: classic scheduled charging, where you select a start and end time, or EcoCharging, where the most advanced AI learns from your habits and daily routines to automatically charge the vehicle during the most economical hours (it is essential to have a market rate).
If you select classic scheduled charging, refer to the next step.
If you select EcoCharging, follow the instructions detailed here.
If you select ‘Classic scheduled charging’, indicate the days of the week and the time you want it to activate and press the ‘Add’ button to save the schedule. You can create up to 2 timers.
V2C Cloud – web version
Access the E-Chargers section of the menu bar and select the charger you want to program.
Then open the menu and select ‘Schedule charging’.
You can schedule charging with 2 timers that you can combine or use separately.
Once you select the days and periods in which you want to charge, press the ‘save’ button.
Share your e-Charger
To share a charger with a third party, you must do it through the app. In the V2C Cloud platform, you can edit the role and delete a profile but not add a new one.
When sharing the e-Charger, you must choose between viewer or editor.
VIEWER: the user can view all data and statistics without making changes.
EDITOR: the user can modify the e-Charger settings, view statistics, and configure RFID cards. They can modify the energy rate but cannot share the e-Charger with other users.
* If a charger is shared with an email different from the usual one, it may happen that, when refreshing the page, the e-Charger does not appear. Clear the cookies from the device to update it correctly.
Configuration of the e-Charger
To make the various adjustments in this section you must access the e-Charger and click on the settings icon.
Modify the name of your e-Charger
In the smartphone app, click on the pencil icon and modify the name. To save it, press the enter key on your mobile device’s keyboard.
To change it from the web platform, access the e-Charger settings menu and select the ‘change charger name’ button. Define the name you want to give to the charger and press the ‘save’ button.
V2C Cloud – smartphone version
V2C Cloud – web version
V2C Cloud – smartphone version
V2C Cloud – web version
Identify the ID number of the e-Charger
In both the web version and the mobile app, you can find the ID number that identifies your charger. It is visible in the first section within the charger settings menu.
It is important to check that the number displayed in the app is the same as the one in the S/N section of the label located on the side of the charger.
Customize the cover image
Choose the image you like the most for the main screen of your charger.
Swipe sideways to explore the different available photographs and select the one you prefer as the cover image.
You can change it at any time from this same section.
Turn on/off the LED lighting
If you have a Trydan e-Charger, the V2C logo lighting on the front allows you to know its charging status, if there is a scheduled charge, if there is any type of error, or if the device is being updated.
You can activate or deactivate this LED lighting by following the instructions in the photographs.
Modify the contracted energy rate
It is important to add or modify your contracted energy rate so that V2C Cloud can accurately calculate the real cost of each charge and provide you with detailed reports on consumption and energy expenditure.
Select the type of rate you have and the price of the kWh (in the case of unregulated rates).
You can choose from:
– General rates:
Allows you to manually enter the cost of the kWh according to your electricity contract. Choose a fixed price for the kWh (flat rate), a price for the kWh based on the time range (custom), or a price for the kWh based on the time range and days of the week (custom by days). If you select the latter option, slide to the right to view all days of the week.
– Market rates by country:
The system automatically updates the prices of the kWh according to the current rates in your country. In the case of Spain, you can choose from the following modalities:
1. Indexed market: the indexed rate applies, which varies according to the hourly prices of the wholesale market.
2. PVPC market: corresponds to the PVPC 2.0 TD rate, regulated by the Government, which reflects the real prices of the retail electricity market.
3. Spot market: uses the OMIE rate, based directly on the hourly prices published by the Iberian Energy Market Operator (OMIE).
V2C Cloud – smartphone version
V2C Cloud – web version
ATTENTION: The settings for ‘Power Control’, ‘Charging Profiles’, and ‘Intensity Limits’ have already been explained previously. Make sure you have properly configured these parameters, as they are essential to ensure the correct functioning of the e-Charger.
V2C Cloud – smartphone version
V2C Cloud – web version
Activate OCPP
Activate this option only if you want your e-Charger to communicate with a centralized charging network management system.
Add the management system URL and the ID number with which the charger has been registered on the server.
For OCPP to function correctly, a stable Internet connection is essential. Learn more about OCPP configuration here.
Activate V2C Payments
Activate this option only if you want to use this simple payment system to share your charger with more users and charge for each of the charges.
Change Language
In this section, you can change the language of the charger. However, the language of the V2C Cloud app adapts to the language set on your mobile device.
You can also change the language using the navigation buttons of the charger.
V2C Cloud – smartphone version
V2C Cloud – web version
Activate RFID / e-Keys and add or modify a card or e-Key
The name of this section may vary depending on the charger model:
– In Trydan, it is displayed as ‘e-Keys’
– In Trydan Pro, it is displayed as ‘RFID / e-Keys’
– In Pole Pro, it is displayed as ‘RFID’
– In Denka, it is displayed as ‘RFID’
– In Alva, it is displayed as ‘RFID’
RFID Cards
Allow sharing the e-Charger with other users through secure and authorized access.
Once registered, users simply need to place the card near the reader to identify themselves and charge comfortably.
e-Keys
Use V2C SmartLock technology to lock and unlock the e-Charger wirelessly by proximity. The charger automatically unlocks upon detecting the device’s proximity and locks when it is moved away.
Check more details about the requirements and setup of e-Keys here.
V2C Cloud – smartphone version
V2C Cloud – web version
Special options
Activate the auto-lock (Trydan)
Activate this option if you want your e-Charger to automatically lock after being inactive for 60 seconds.
Button Shortcuts (Trydan)
Activate this option to perform physical shortcuts, such as locking/unlocking your e-Charger by holding the bottom button or enabling/disabling scheduled charging by holding the top button.
Activate wake mode
Activate this option if you experience issues with starting or managing the charging.
Disconnection due to energy alert (currently not available in Spain)
This option allows for the automatic disconnection of the charger in case of a risk of electrical grid collapse.
Update firmware via local network
Use this option to update the firmware if you do not have an Internet connection.
Calibrate e-Charger (Trydan)
If you experience issues with charging, this option can help you resolve them. It allows you to fix a possible delay in communication between the e-Charger and the vehicle. Learn more details here.
Configure phase map (Pole Pro)
This option allows you to define the arrangement of the cables connected to your meter. You may want to swap these cables, so it is crucial to set them up correctly to ensure the proper functioning of your e-Charger measurements. For example, in the case of having a single-phase electric vehicle, if in your installation the cable corresponding to phase 1 has been placed in the slot designated for phase 2, you should specify a 1 in phase 2, and so on with the 3 cables.
Restart e-Charger
Use this option to restart the charger without having to turn the protections off and on.
ATTENTION: The settings for ‘Connectivity’ have already been explained above. Make sure you have properly configured the WiFi network connection to access all the functionalities of the e-Charger.
V2C Cloud – smartphone version
V2C Cloud – web version
Update firmware
We are committed to the continuous improvement of our products’ capabilities. Therefore, it is important to keep the firmware version updated to enjoy significant improvements and new features.
Learn more details here.
Remove e-Charger
To delete a charger, click on ‘Delete e-Charger’ and confirm that you want to delete it.
V2C Cloud – smartphone version
V2C Cloud – web version
Check statistics
It is possible to know both global statistics (in case you have multiple chargers) and individual statistics for each e-Charger. In both cases, you can check the kW/h, the charging time, and its cost.
V2C Cloud – smartphone version
To view the global statistics of all the e-Chargers in your account, click on the ‘Statistics’ button in the menu located at the bottom. Then, click on the icons located at the top of the graph to see the total energy, time, cost, and a history of the charges made on all the e-Chargers in the account.
To view the global statistics of all the e-Chargers in your account, click on the ‘Statistics’ button in the menu located at the bottom. Then, click on the icons located at the top of the graph to see the total energy, time, cost, and a history of the charges made on all the e-Chargers in the account.
To check the statistics of a single e-Charger, access the charger screen and click on the ‘View statistics’ button. Then, click on the icons located at the top of the graph to know the total energy, time, cost, and a history of the charges made on that e-Charger.
V2C Cloud – web version
Access the control panel from the menu.
In the dropdown, select Global Statistics.
The individual statistics appear directly on the main screen of the charger you want to check.
NOTE: In some community garages and other situations where the WiFi connection and coverage are not stable, you must connect to the e-Charger via Bluetooth. The statistical data of the last 5 charges is stored in the app’s cache. You will only be able to upload it to our server and view it when your smartphone regains Internet connection and you reopen the app. On the main screen of the e-Charger, the message “There are cached statistics, make sure you have a good Internet connection to send them.” appears.
Charging at public chargers
In the ‘Map’ section, you can locate public chargers from multiple integrated operators, easily start charging, and securely pay through V2C Payments.
In the ‘Map’ section, you can filter public chargers according to various criteria, such as availability, connector type, power, number of chargers at the station, or operator.
If you do not yet have a payment method added in V2C Payments, a final screen will appear where you must enter your card details to complete the process and start charging.
Additionally, you can also view your transactions and save your favorite e-Chargers for quicker access during future charges.
The transactions can be found in the wallet icon, while the favorites can be managed by clicking on the heart icon, both located in the top right corner of the screen.
Pagos
If you want to use someone else’s charger or establishment that has registered their equipment on this platform, you must follow the steps outlined below to start charging and make the payment directly from the app.
On the other hand, if you are a charger owner and want to share it with other users to charge for the recharges, you should follow the steps indicated here.
Edit my user profile
User Data
User Data
Change your user password and add the information about your electric vehicle. This information is mainly used to enjoy all the benefits that EcoCharging offers.
If you wish to delete your V2C Cloud account, you can easily do so in this section by clicking on ‘Delete account’. Please note that associated e-Chargers, as well as user data and the password, will be permanently deleted.
Notifications
Enable or disable notifications. You can immediately know when the vehicle charging is complete or receive notifications about relevant information regarding EcoCharging.
V2C Payments Information
Enter the billing information and check the payment transactions and invoices for the charges made through V2C Payments.
Help and Support
Access the Support Area, check the version history, view informative videos, and resolve the most frequently asked questions.
FAQs
I can’t unlock my e-Charger. What is the solution?
If your app is not working, you don’t have your mobile phone, you’ve lost your account, or something is not right and you need to unlock your charger (previously locked by you) immediately, you need to remove the power from the protections (internal or external), wait 5 seconds, and reconnect them. The e-Charger will always start unlocked.
How can I tell if my e-Charger is connected to the Internet?
You can check if your charger is connected to the Internet through the web platform or the mobile app. In the app, if the device is connected the indicated symbols appear without strikethrough as shown in the first image of the gallery.
In addition, if you access the main screen of the e-Charger and it has no Bluetooth or WiFi connection, the information will appear as you can see in the second image.
On www.v2c.cloud, if the charger has no type of connection, the following image will appear and indicate ‘device offline’.
Why does my charger reduce the charging power during the last minute of charging?
In order to maximize the lifespan of your e-Charger, we strive to minimize the presence of electric arcs at the contacts. For this reason, when we know that the charging is about to finish, we reduce the power to the minimum to prevent the formation of electric arcs when cutting off the vehicle’s power supply.
What should I do if my e-Charger does not connect to Bluetooth?
Restart the mobile phone
Close the app completely and open it again. Check that it is not running in the background
Disable and re-enable Bluetooth
Do you need technical support?
Resolve your issue instantly through our AI Chat. If it is not resolved, generate a request in the Technical Support Center and we will contact you as soon as possible to offer you the best solution.
