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V2C » Support Area » Pole Pro Support » User manual

User manual for Pole Pro


The V2C team would like to thank you for choosing Pole Pro, an e-Charger specifically designed for use by multiple users in public spaces.

Please refer to this user manual to understand how Pole Pro operates and to achieve its maximum performance.

One e-Charger. Multiple Users.
Take full control of Pole Pro through V2C Cloud.

Grant authorisations to users, assign RFID cards, schedule charging, monitor charging status in real-time, and access historical consumption records. Achieve complete control and maximum versatility to share your e-Charger via our free V2C Cloud platform, available in both desktop and mobile versions.

Discover V2C Cloud
Table of contents
  1. General Features
  2. Product Number Composition
  3. Internet connection
  4. Initial charging process for Pole Pro
  5. Safety Warnings
  6. Need Technical Support?

This manual may be subject to changes without prior notice. The images displayed below are representative and may differ from actual products.

General Features

e-Charger

Pole Pro

Colour

⚫ Black

Material

Anti-vandal steel

Weight

55 kg

Display

Yes
8” – 1.000 lumens

Mode

Mode 3 PWM control according to ISO/IEC 61851-1

RFID Reader*

ISO/IEC 14443 A/MIFARE

MID Meter*

*Available in V2C Cloud models only

Electrical protections per outlet

Type A residual current device and 40A circuit breaker

Operating temperature

-25ºC a 70º

Storage temperature

-40ºC a 70º

Lighting based on charging status

Product Number Composition

POLEPRO-X2-32-3-W 

Model POLE PRO
Number of output sockets 1 X1
2 X2
Current 32
Network type Single-phase 1
Three-phase 3
Wall version W
Accessories Automatic reset differential (per socket) V2C-REARM-1
Single-phase type B differential (per socket) V2C-DIFB-M
Three-phase type B differential (per socket) V2C-DIFB-T
Single-phase P+T surge protection V2C-IGAYSBTYP-M
Three-phase P+T surge protection V2C-IGAYSBTYP-T

Internet connection

Pole Pro can establish an Internet connection in various ways. From Ethernet to 4G connection, as well as different WiFi connection methods, all making Pole Pro the best charger for a secure charging experience without disconnections.

Initial charging process for Pole Pro

RFID connection

If your charger has an RFID reader, you can share it securely as it only activates when one of the registered cards is swiped through the system.

Learn how to share the charger via RFID

Connect the charging cable to the car

Once connected, the light will immediately turn green, indicating the charging status (the electric vehicle is connected to the charger but not yet charging).

Start Charging

The LED light changes from green to blue. This colour indicates that charging is in progress.

End Charging

If the charger is equipped with a lock, it will be impossible to disconnect the cable from the e-Charger before the vehicle. Therefore, you must first disconnect the cable from the vehicle and then from the charger. It can also be disconnected by swiping the RFID card.

OCPP

Learn how to integrate your charger with a central charging network management system through this protocol.

V2C Payments

Monetise your e-Charger using our free platform and make your investment profitable.

LED Lighting

Discover the meaning of the different LED lighting colours of the charger connectors.

Safety Warnings

The owner must follow the safety instructions. V2C disclaims all responsibility for any rights arising from non-compliance.
This Mode 3 charging point is classified according to Section 5 of UNE-EN 61851-1 in an EV supply system connected to an A.C. power supply network. Depending on the chosen version, the EV supply system will be plug-and-cable or permanently connected. It can be used both outdoors and indoors, in both restricted and unrestricted access areas.
Never use damaged, worn, or dirty charging connectors.
The owner must ensure that the charger is always handled in perfect condition and regularly inspect the plug or charging connector (including the charging cable) and the electric charging station casing for damage (visual inspection).
In case of a defect, disconnect the charger and report the fault. In extreme cases, it must be replaced.
Repairing the charging station is prohibited; only the manufacturer can perform it (the e-Charger must be replaced).
Do not make any unauthorised alterations or modifications to the charging station!
The use of adapters, converters, or extension cables is not permitted.
Do not remove any identification, such as safety symbols, warning signs, rating plates, identification plates, or line markings!
Ventilation: due to the potential emission of toxic or explosive gases during indoor charging, some e-Chargers require an external ventilation system.
Disconnect the charging cable by pulling the connector, not the cable itself. Risk of damage!
Never clean the electric charging station with a water jet (hose, high-pressure cleaner, etc.).

Electrical hazard! The installation, initial commissioning, and maintenance of the electric charging station must be carried out exclusively by competent and qualified technical personnel, who are fully responsible for complying with the existing installation provisions and standards.

V2C carries the CE mark. V2C applies the relevant Declarations of Conformity.

V2C complies with the RoHS Directive (2011/65/EU). V2C applies the relevant Declarations of Conformity.

Electrical and electronic equipment, as well as their accessories, must be disposed of separately from household waste.

If you have any suggestions to improve our services and your experience, we encourage you to let us know by sending an email to [email protected].

Need Technical Support?

Submit a request to the Technical Support Centre, and we will contact you as soon as possible to provide the best solution.

Contact Technical Support