V2C » Support Area » Pole Pro Support » Control board replacement

Pole Pro Control Board Replacement: V1, V2 and V3

If you need to replace the control board of a Pole Pro charger and the new board you have received is a different version from the one installed, you will need to re-route the wiring according to the correspondence between the connectors of both versions.

This guide explains how to identify each version, the general procedure, and the pin-to-pin equivalence for all three possible cases: from V1 to V2, from V1 to V3, and from V2 to V3.

Model

Pole Pro · wall version

Operation

Control board replacement

For

Authorised installer

⚠️ Safety

Work inside the charger must only be carried out by an authorised installer, with the unit powered off and after verifying the absence of voltage.

Do not power the unit until you have checked all connections, especially +12V and GND.

Identify the version of each board

Before you start, check which version the installed board is and which is the new one. You can recognise them by the colour, the silkscreen, and the connectors for the charging outlets:

Pole Pro control board versions
POLE V1POLE V2POLE V3
BoardGreenWhite · silkscreen POLE V2.1White PLC · silkscreen POLE V3.0.0
Left charging outletCN10 + CN6 (9-pole terminal blocks)J1 (16 pins)CN9 (16 pins)
Right charging outletCN8 + CN5 (9-pole terminal blocks)J2 (16 pins)CN6 (16 pins)
PP (proximity)CN6·2 / CN5·2Pin 2Pin 8
ContactorsCN19 (left) · CN18 (right)CN14 (left) · CN16 (right)CN10 · RELÉ 01 (left) · CN7 · RELÉ 02 (right)
Leakage sensorOn the outlet terminal blocks (FUGA_1 / FUGA_2)CN15 (left) · CN17 (right)CN11 (left) · CN8 (right)
Power supplyGND/TIERRA · +12VCN1 · GND · +12VCN1 · GND · +12V · PE
RS485CN10·8 and CN10·9J1·6 / J1·14 and green terminal block A · BCN9·6 / CN9·14 and CN16 · A+ · B-

General procedure

These steps are the same in all three cases. The only thing that changes is where each cable goes (step 6).

01

Isolate the unit from power

Switch off the circuit breaker and the RCD supplying the Pole Pro. Use a tester to confirm there is no voltage before opening the unit.

02

Photograph the old board

Before disconnecting any cables, take clear photos of the old board with all connectors visible, like these. They will serve as a reference and can be sent to technical support if you have any questions.

Cableado de la placa antigua POLE V1 con las mangueras de la toma izquierda y derecha
Detalle de los bornes Wago de la placa antigua POLE V1 con los cables conectados

03

Label each cable

Each outlet comes with its own coloured cable harness. Colours may vary between units, so do not rely on colour alone: label each cable with its signal name (for example, CP_IZQ, PP_DER or LED_V_CON_DER), not with the terminal number. Terminal numbers change between boards; signal names do not.

04

Disconnect and remove the old board

Disconnect the cables from the outlets, contactors, leakage sensor, and power supply. The table “Identify the version of each board” shows which connectors are used by each version. Remove the board by holding it by the edges.

05

Install the new board

Secure the new board in the same position. Handle it with anti-static precautions and avoid touching the components.

06

Connect the cables according to your case

Follow the guide for your case (V1 to V2, V1 to V3, or V2 to V3). On 16-pin connectors, the numbering goes by columns: pins 1 to 8 in one column and 9 to 16 in the other. On V2 and V3, facing the board, pins 9 to 16 are in the left column and 1 to 8 in the right. Always check the board silkscreen.

07

Check before powering up

Check that each cable is properly secured, that there are no loose wires or exposed copper, and that no cable is left in a terminal marked as not connected. Pay special attention to +12V, GND and, if upgrading to V3, that PP is on pin 8.

08

Power up and test

Close the unit, restore power, and check both outlets: LED indicators, connector locking, RS485 communication, and a full charging session with a vehicle.

Choose your case

Open the dropdown that matches your replacement. If you are unsure which version you have, see the table “Identify the version of each board”.

Case 1 · From POLE V1 to POLE V2

The green board (V1) splits each outlet into two 9-pole terminal blocks. The white board (V2) groups them into a single 16-pin connector: J1 (left outlet) and J2 (right outlet).

⚠️ Important: when replacing the board, you will also need to add the leakage sensor installation. On the V2 board it connects to CN15 (left outlet) and CN17 (right outlet).

Visual guide: where each colour cable goes

The colours shown are from the Pole Pro in the photos; if your unit uses different colours, follow the signal name.

Placa de control nueva POLE V2.1 con los conectores J1 (toma izquierda), J2 (toma derecha) y el borne RS485 A·B señalados

V2 board (silkscreen POLE V2.1) installed: J1 to the left of the heatsink, J2 to the right, and green RS485 A/B terminal block below J2.

Left outlet · CN10 + CN6 → J1

On the V1 board, the two terminal blocks are stacked vertically and form a single continuous column: CN10 on top (pins 1 to 9) and CN6 below (pins 1 to 9).

Old board photo

Cables de la toma izquierda en los bornes CN10 y CN6 de la placa antigua POLE V1

Old board · top to bottom

CN10
  1. 1GND
  2. 2FUGA_1
  3. 3FUGA_2
  4. 4+12V (yellow wire)
  5. 5LED_R (red wire)
  6. 6LED_V (green wire)
  7. 7LED_A (blue wire)
  8. 8RS485_A (black wire)
  9. 9RS485_B (white wire)
CN6
  1. 1CP (white wire)
  2. 2PP (red wire)
  3. 3BLOQUEO_1 (red wire)
  4. 4BLOQUEO_2 (brown wire)
  5. 5GND
  6. 6+5V
  7. 7not used
  8. 8GND
  9. 9+12V

V2 Board

J1
Connector J1: pins 9 to 16 on the left column and 1 to 8 on the right
9 · +12VYellow1 · CPWhite
10 · LED_RRed2 · PPRed
11 · LED_VGreen3 · BL1Red
12 · LED_ABlue4 · BL2Brown
13 · GND1355 · BLD
14 · RS485_BWhite6 · RS485_ABlack
15 · DET_SOLD1577 · PT
16 · GND1688 · GND
9–161–8

Right charging socket · CN8 + CN5 → J2

On the right socket, the column is reversed: CN8 on top (from pin 9 to 1) and CN5 below (from pin 9 to 1).

Photo of old board

Cables de la toma derecha en los bornes CN8 y CN5 de la placa antigua POLE V1

Old board · top to bottom

CN8
  1. 9not used
  2. 8not used
  3. 7LED_A (blue wire)
  4. 6LED_V (green wire)
  5. 5LED_R (red wire)
  6. 4+12V (yellow wire)
  7. 3FUGA_2
  8. 2FUGA_1
  9. 1GND
CN5
  1. 9+12V
  2. 8GND
  3. 7not used
  4. 6+5V
  5. 5GND
  6. 4BLOQUEO_2 (brown wire)
  7. 3BLOQUEO_1 (red wire)
  8. 2PP (red wire)
  9. 1CP (white wire)

V2 Board

J2
J2 connector: pins 9 to 16 on the left column and 1 to 8 on the right
9 · +12VYellow1 · CPWhite
10 · LED_RRed2 · PPRed
11 · LED_VGreen3 · BL1Red
12 · LED_ABlue4 · BL2Brown
13 · GND1355 · BLD
14 · FALLO_ENER1466 · GND
15 · DET_SOLD1577 · PT
16 · GND1688 · GND
9–161–8

Be careful with the red wires. Each harness contains three red wires: PP and BLOQUEO_1 (coming from the CN6/CN5 block, together with the white and brown wires) and LED_R (coming from the CN10/CN8 block, together with the yellow, green, and blue wires). Label them before disconnecting. On the left charging socket there are also two white wires: CP (in the harness) and RS485_B (in the communication cable, together with the black wire).

Signal-to-signal equivalence

How to read the status. Direct the signal goes to the same place or has a direct equivalent. Pin changed the signal exists on both boards, but is on a different pin. Check the connection type changes or there is no direct equivalent: confirm with technical support before powering up. Not connected the terminal is left unused.

Power supply and contactors
SignalPOLE V1POLE V2Status
Earth / GND + 12VGND/TIERRA connectorCN1Direct
CON_IZQ_1 / CON_IZQ_2CN19 · 1 and 2CN14 · 1 and 2Direct
CON_DER_1 / CON_DER_2CN18 · 1 and 2CN16 · 1 and 2Direct
Left charging socket · CN10 + CN6 → J1
SignalPOLE V1POLE V2Status
CP_IZQCN6 · 1J1 · 1Direct
PP_IZQCN6 · 2J1 · 2Direct
BLOQUEO_IZQ_1CN6 · 3J1 · 3Direct
BLOQUEO_IZQ_2CN6 · 4J1 · 4Direct
GNDCN6 · 5 and 8 · CN10 · 1J1 · 8, 13 or 16Direct
+5VCN6 · 6Not present on V2 boardCheck
+12VCN6 · 9 · CN10 · 4J1 · 9Direct
LED_R / LED_V / LED_ACN10 · 5, 6 and 7J1 · 10, 11 and 12Direct
RS485_ACN10 · 8J1 · 6 (or green RS485 A terminal block)Check
RS485_BCN10 · 9J1 · 14 (or green RS485 B terminal block)Check
FUGA_IZQ_1 / FUGA_IZQ_2CN10 · 2 and 3CN15 · 3 and 4Check
Right charging socket · CN8 + CN5 → J2
SignalPOLE V1POLE V2Status
CP_DERCN5 · 1J2 · 1Direct
PP_DERCN5 · 2J2 · 2Direct
BLOQUEO_DER_1CN5 · 3J2 · 3Direct
BLOQUEO_DER_2CN5 · 4J2 · 4Direct
GNDCN5 · 5 and 8 · CN8 · 1J2 · 6, 8, 13 or 16Direct
+5VCN5 · 6Not present on V2 boardCheck
+12VCN5 · 9 · CN8 · 4J2 · 9Direct
LED_R / LED_V / LED_ACN8 · 5, 6 and 7J2 · 10, 11 and 12Direct
FUGA_DER_1 / FUGA_DER_2CN8 · 2 and 3CN17 · 3 and 4Check
Unused terminalsCN6 · 7 · CN5 · 7 · CN8 · 8 and 9—No connection
Leakage sensor connector on V2 board
SignalCN15 (left)CN17 (right)Status
+12VPin 1Pin 1Direct
GNDPin 2Pin 2Direct
FUGA_1Pin 3Pin 3Direct
FUGA_2Pin 4Pin 4Direct
Not usedPins 5 and 6Pins 5 and 6No connection

RS485. According to the diagram, RS485_A and RS485_B go to J1·6 and J1·14. The V2 board also has a dedicated green terminal block RS485 A · B. Before connecting the communication cable, check with technical support which one you should use. The V2 board does not have a +5V output: leave the wires from CN6·6 and CN5·6 isolated.

Case 2 · From POLE V1 to POLE V3

The green board (V1) splits each charging socket into two 9-pole terminal blocks. The V3 board (white PLC) combines them into a single 16-pin connector: CN9 (left socket) and CN6 (right socket).

⚠️ Important: when replacing the board, you will also need to install the leakage sensor. On the V3 board, it connects to CN11 (left socket) and CN8 (right socket).

Watch the names: some connectors have the same name on both boards but are completely different. On V1, CN6, CN8 and CN10 are terminal blocks for the sockets; on V3, CN6 is the right socket, CN8 is the right leakage sensor, and CN10 is the left contactor (RELÉ 01). Always refer to the board you are working with.

Left charging socket · CN10 + CN6 (V1) → CN9 (V3)

On the V1 board, both terminal blocks form a single column: CN10 on top (pins 1 to 9) and CN6 below (pins 1 to 9). On the V3, PP goes to pin 8.

Old board photo

Cables de la toma izquierda en los bornes CN10 y CN6 de la placa antigua POLE V1

V1 board · top to bottom

CN10
  1. 1GND
  2. 2FUGA_1
  3. 3FUGA_2
  4. 4+12V (yellow wire)
  5. 5LED_R (red wire)
  6. 6LED_V (green wire)
  7. 7LED_A (blue wire)
  8. 8RS485_A (black wire)
  9. 9RS485_B (white wire)
CN6
  1. 1CP (white wire)
  2. 2PP (red wire)
  3. 3BLOQUEO_1 (red wire)
  4. 4BLOQUEO_2 (brown wire)
  5. 5GND
  6. 6+5V
  7. 7not used
  8. 8GND
  9. 9+12V

V3 Board

CN9
CN9 connector: pins 9 to 16 on the left column and 1 to 8 on the right
9 · +12VYellow1 · CPWhite
10 · LED_RRed22 · PENew
11 · LED_VGreen3 · BL1Red
12 · LED_ABlue4 · BL2Brown
13 · GND1355 · BLD
14 · RS485_BWhite6 · RS485_ABlack
15 · DET_SOLD1577 · PT
16 · GND168 · PPRed
9–161–8

Right charging socket · CN8 + CN5 (V1) → CN6 (V3)

On the right socket of the V1, the column is reversed: CN8 on top (from pin 9 to 1) and CN5 below (from pin 9 to 1).

Old board photo

Cables de la toma derecha en los bornes CN8 y CN5 de la placa antigua POLE V1

V1 Board · top to bottom

CN8
  1. 9not used
  2. 8not used
  3. 7LED_A (blue wire)
  4. 6LED_V (green wire)
  5. 5LED_R (red wire)
  6. 4+12V (yellow wire)
  7. 3FUGA_2
  8. 2FUGA_1
  9. 1GND
CN5
  1. 9+12V
  2. 8GND
  3. 7not used
  4. 6+5V
  5. 5GND
  6. 4BLOQUEO_2 (brown wire)
  7. 3BLOQUEO_1 (red wire)
  8. 2PP (red wire)
  9. 1CP (white wire)

V3 Board

CN6
Connector CN6: pins 9 to 16 on the left column and 1 to 8 on the right
9 · +12VYellow1 · CPWhite
10 · LED_RRed22 · PENew
11 · LED_VGreen3 · BL1Red
12 · LED_ABlue4 · BL2Brown
13 · GND1355 · BLD
14 · FALLO_ENER1466 · GND
15 · DET_SOLD1577 · PT
16 · GND168 · PPRed
9–161–8

Be careful with the red wires. Each harness has three red wires: PP (goes to pin 8), BLOQUEO_1 (pin 3), and LED_R (pin 10). Label them before disconnecting.

Signal-to-signal equivalence

How to read the status. Direct the signal goes to the same place or has a direct equivalent. Pin changed the signal exists on both boards, but is on a different pin. Check the connection changes type or has no direct equivalent: confirm with technical support before powering up. Not connected the terminal is left free.

Power supply and contactors
SignalPOLE V1POLE V3Status
GND / +12VGND/EARTH connectorCN1 · GND · 12VDirect
PE (protective earth)—CN1 · PECheck
CON_IZQ_1 / CON_IZQ_2CN19 · 1 and 2CN10 · RELÉ 01 · 1 and 2Direct
CON_DER_1 / CON_DER_2CN18 · 1 and 2CN7 · RELÉ 02 · 1 and 2Direct
L · N (mains input)—CN23Check
Left charging socket · CN10 + CN6 → CN9
SignalPOLE V1POLE V3 · CN9Status
CP_IZQCN6 · 11Direct
PP_IZQCN6 · 28Pin changed
PE_IZQ—2Check
BLOQUEO_IZQ_1CN6 · 33Direct
BLOQUEO_IZQ_2CN6 · 44Direct
GNDCN6 · 5 and 8 · CN10 · 113 or 16Direct
+5VCN6 · 6Not present on V3 boardCheck
+12VCN6 · 9 · CN10 · 49Direct
LED_R / LED_V / LED_ACN10 · 5, 6 and 710, 11 and 12Direct
RS485_ACN10 · 86 (or CN16 · A+)Check
RS485_BCN10 · 914 (or CN16 · B-)Check
FUGA_IZQ_1 / FUGA_IZQ_2CN10 · 2 and 3CN11 · LEAK_CONCheck
Right charging socket · CN8 + CN5 → CN6
SignalPOLE V1POLE V3 · CN6Status
CP_DERCN5 · 11Direct
PP_DERCN5 · 28Pin changed
PE_DER—2Check
BLOQUEO_DER_1CN5 · 33Direct
BLOQUEO_DER_2CN5 · 44Direct
GNDCN5 · 5 and 8 · CN8 · 16, 13 or 16Direct
+5VCN5 · 6Not present on V3 boardCheck
+12VCN5 · 9 · CN8 · 49Direct
LED_R / LED_V / LED_ACN8 · 5, 6 and 710, 11 and 12Direct
FUGA_DER_1 / FUGA_DER_2CN8 · 2 and 3CN8 · LEAK_CON (from V3)Check
Unused terminalsCN6 · 7 · CN5 · 7 · CN8 · 8 and 9—No connection
New signals on the V3 board
SignalPOLE V1POLE V3Status
SENSOR_BLOQUEO—CN9 · 5 / CN6 · 5No connection
DISPARADOR_PROTEC—CN9 · 7 / CN6 · 7No connection
DETECC_SOLDADURA—CN9 · 15 / CN6 · 15No connection
FALLO_ENERGIA—CN6 · 14No connection

Points to confirm with technical support

PE: The V1 harness does not have any cable for PE (pin 2 of CN9 and CN6, and PE terminal of CN1). Confirm how to connect it before powering up.

+5V: The V3 board does not have a +5V output. Do not connect the wires from CN6·6 and CN5·6 to any other terminal: leave them isolated.

RS485 and CN23 (L · N): Confirm whether you should use pins 6 and 14 or the CN16 terminal block, and if your installation requires the CN23 mains input.

Case 3 · From POLE V2 to POLE V3

The V3 board (white PLC, silkscreen POLE V3.0.0) uses the same type of 16-pin connector as the V2: CN9 for the left socket and CN6 for the right socket. Almost all wires go to the same pin, but there is one important change.

⚠️ Warning: do not connect the POLE V2 harness pin to pin.

On POLE V3, pin 2 is PE (protective earth) and PP (proximity) moves to pin 8. On POLE V2, pin 2 was PP and pin 8 was GND. Move the red PP wire from pin 2 to pin 8 on both sockets.

What changes from V2 to V3

  • PP moves from pin 2 to pin 8, and pin 2 becomes PE (protective earth).
  • Contactors: from CN14 / CN16 to CN10 (RELÉ 01) for the left and CN7 (RELÉ 02) for the right.
  • Leakage sensor: from CN15 / CN17 to CN11 (left socket) and CN8 (right socket), marked as LEAK_CON.
  • Power supply: CN1 adds a third terminal, PE (GND · +12V · PE).
  • RS485: the dedicated terminal block becomes CN16 · A+ · B-.
  • New: CN23 (L · N), high voltage mains input, and CN13 (WD), jumper to enable or disable the watchdog.

Left charging socket · J1 → CN9

Both connectors have the same shape. The columns are in the same position on both (9 to 16 on the left and 1 to 8 on the right). Pin 2 (PE, yellow) and pin 8 (PP, blue) are swapped.

V2 board

J1
J1 connector: pins 9 to 16 in the left column and 1 to 8 on the right
9 · +12VYellow1 · CPWhite
10 · LED_RRed2 · PPRed
11 · LED_VGreen3 · BL1Red
12 · LED_ABlue4 · BL2Brown
13 · GND1355 · BLD
14 · RS485_BWhite6 · RS485_ABlack
15 · DET_SOLD1577 · PT
16 · GND1688 · GND
9–161–8

V3 Board

CN9
CN9 connector: pins 9 to 16 in the left column and 1 to 8 on the right
9 · +12VYellow1 · CPWhite
10 · LED_RRed22 · PENew
11 · LED_VGreen3 · BL1Red
12 · LED_ABlue4 · BL2Brown
13 · GND1355 · BLD
14 · RS485_BWhite6 · RS485_ABlack
15 · DET_SOLD1577 · PT
16 · GND168 · PPRed
9–161–8

Right charging socket · J2 → CN6

Same as on the left socket: PP moves from pin 2 to pin 8 and pin 2 is now for PE.

V2 Board

J2
J2 connector: pins 9 to 16 in the left column and 1 to 8 on the right
9 · +12VYellow1 · CPWhite
10 · LED_RRed2 · PPRed
11 · LED_VGreen3 · BL1Red
12 · LED_ABlue4 · BL2Brown
13 · GND1355 · BLD
14 · FALLO_ENER1466 · GND
15 · DET_SOLD1577 · PT
16 · GND1688 · GND
9–161–8

V3 Board

CN6
CN6 connector: pins 9 to 16 on the left column and 1 to 8 on the right
9 · +12VYellow1 · CPWhite
10 · LED_RRed22 · PENew
11 · LED_VGreen3 · BL1Red
12 · LED_ABlue4 · BL2Brown
13 · GND1355 · BLD
14 · FALLO_ENER1466 · GND
15 · DET_SOLD1577 · PT
16 · GND168 · PPRed
9–161–8

Signal-to-signal equivalence

How to read the status. Direct the signal goes to the same place or has a direct equivalent. Pin changed the signal exists on both boards, but is on a different pin. Check the connection changes type or has no direct equivalent: confirm with technical support before powering up. No connection the terminal is left unconnected.

Power supply, contactors and other connectors
SignalPOLE V2POLE V3Status
GND / +12VCN1CN1 · GND · 12VDirect
PE (protective earth)—CN1 · PECheck
CON_IZQ_1 / CON_IZQ_2CN14 · 1 and 2CN10 · RELÉ 01 · 1 and 2Direct
CON_DER_1 / CON_DER_2CN16 · 1 and 2CN7 · RELÉ 02 · 1 and 2Direct
Left leakage sensorCN15CN11 · LEAK_CONCheck
Right leakage sensorCN17CN8 · LEAK_CONCheck
RS485 (dedicated terminal block)Green terminal block A · BCN16 · A+ · B-Check
L · N (mains input)—CN23Check
Left charging socket · J1 → CN9
SignalPOLE V2 · J1POLE V3 · CN9Status
CP_IZQ11Direct
PP_IZQ28Pin changed
PE_IZQ—2Check
BLOQUEO_IZQ_133Direct
BLOQUEO_IZQ_244Direct
SENSOR_BLOQUEO55Direct
RS485_A66 (or CN16 · A+)Check
DISPARADOR_PROTEC77Direct
GND8, 13 or 1613 or 16 (pin 8 is no longer GND)Pin changed
+12V99Direct
LED_R_CON_IZQ1010Direct
LED_V_CON_IZQ1111Direct
LED_A_CON_IZQ1212Direct
RS485_B1414 (or CN16 · B-)Check
DETECC_SOLDADURA1515Direct
Right charging socket · J2 → CN6
SignalPOLE V2 · J2POLE V3 · CN6Status
CP_DER11Direct
PP_DER28Pin changed
PE_DER—2Check
BLOQUEO_DER_133Direct
BLOQUEO_DER_244Direct
SENSOR_BLOQUEO55Direct
GND6, 8, 13 or 166, 13 or 16 (pin 8 is no longer GND)Pin changed
DISPARADOR_PROTEC77Direct
+12V99Direct
LED_R_CON_DER1010Direct
LED_V_CON_DER1111Direct
LED_A_CON_DER1212Direct
FALLO_ENERGIA1414Direct
DETECC_SOLDADURA1515Direct

Points to confirm with Technical Support

PE (pin 2 of CN9 and CN6, and PE terminal of CN1): the V2 harness does not have any PE wire. Confirm how to connect it before powering up.

Leakage sensor: check that the sensor connector fits in CN11 / CN8 and that the wire order matches CN15 / CN17.

RS485 and CN23 (L · N): confirm whether you should use pins 6 and 14 or the CN16 terminal block, and whether your installation requires the CN23 mains input.

Wiring diagrams

POLE V1 · green board

Wiring diagram for the POLE V1 control board
The CN19 and CN18 cables connect to the contactors.

POLE V2 · white board

Wiring diagram for the POLE V2 control board
The CN14 and CN16 cables connect to the contactors.

POLE V3 · white PLC board

Wiring diagram for the POLE V3 control board
The CN10 (RELÉ 01) and CN7 (RELÉ 02) cables connect to the contactors.

Final checklist before closing

  • Photos of the old board taken before disassembly
  • All cables labelled with signal name
  • Power supply connected to CN1
  • Left and right contactors connected to their connector
  • Left charging socket complete
  • Right charging socket complete
  • If the new board is V3: PP on pin 8 of both sockets
  • Leakage sensors connected
  • RS485 connected as confirmed with Technical Support
  • +5V wires insulated and not connected
  • No loose wires or exposed copper
  • LED, locking and test charging on both sockets

If you need help from Technical Support

To help us assist you faster, have this information ready:

  • Device serial number
  • Version of the old and new board
  • Photos of the old board and the new board connected
  • Status of the LEDs and message shown in the app

Equipment for remote support

If you need help from the support team during the intervention, bring:

  • Laptop with RJ45 (Ethernet) port
  • USB data cable to connect your phone to the Pole
  • If possible, a 4G router with two RJ45 ports to connect the Pole and the laptop

The 4G router allows the support team to connect remotely to the Pole and the laptop, and provide assistance while you are in front of the unit.

Need technical support?

Resolve your issue instantly via our AI Chat. If it is not resolved, submit a request in the Technical Support Center and we will contact you as soon as possible to offer you the best solution.

Ask our AI Chat
Contact Technical Support