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Support for Alva

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Can we help you with charging?

Update to the latest version

We continuously work to improve the functionalities of our products. The latest firmware version includes enhancements and new features.

Check the configuration of
dynamic power control

It is essential to precisely define the parameters of this section for its optimal operation.

Calibrate the charger

Sometimes it is necessary to readjust the control pilot, the cable that connects the e-Charger to the vehicle and allows both to identify that they are connected.

Discover more content for professionals

Installation manual

The installation manual contains detailed instructions for a safe and efficient installation of Alva.

V2C Installer Panel

Access remotely to the e-Chargers you have installed, check their information in real-time, and adjust the settings to resolve any issues.

Installation schemes

Identify the correct way to install dynamic power control in a photovoltaic system according to the measuring device and the type of installation.

Exploded view

Shows the simplified electrical connection, facilitating the installation and maintenance of the e-Charger.

Leak detector

Check the instructions if you are going to install this device capable of detecting possible direct current leaks.

BIM models

Integrate the e-Charger into design, planning, and visualization projects, optimizing the BIM workflow and interoperability with other programs.

Installation template

Simplify the installation by using the appropriate template for wall placement.

Infinite impedance

This feature allows you to reset the entire
installation from the main panel of the
house without needing to do it
also on the e-Charger.

Technical sheet
of electrical protections

Alva includes the option to add
electrical protections within the
charger.

Remote control

Allows remote control to enable and disable the electric vehicle charging point with just one click.

Do you need technical support?

Resolve your issue instantly through our AI Chat. If it is not resolved, generate a request in the Technical Support Center and we will contact you as soon as possible to provide you with the best solution.