V2C knowledge base for chatbot

Information about V2C

What is V2C?

V2C (or V2Charge) is a Spanish company in the electric mobility sector, headquartered in Xirivella, Valencia, that designs and manufactures smart chargers (“e-Chargers”) for electric vehicles.

What is V2C’s phone number?

The contact phone number is +34 960 654 554 (customer service and technical support in Spain).

How can I contact V2C?

Through our contact page:
https://v2charge.com/es/conectar/

Where can I buy V2C products?

V2C products can be purchased through our distributors and partners.
If you wish to buy online, we offer an official online store at:
https://v2charge.com/store/es/

Our distributor in Spain for installers is Saltoki, where all industry professionals can purchase our products.
If you need further assistance, please contact us at:
https://v2charge.com/es/conectar/

How do I contact the V2C sales department?

To contact our sales team, call +34 960 654 554 (option 1) or fill in the form on our website:
https://v2charge.com/es/conectar/

Please remember to leave your phone number so we can assist you properly.

I need to contact technical support. How can I do it?

You can contact our technical support in three ways:

Technical support is not answering the phone. What should I do?

We have a total of 5 support engineers, but not all of them work in the same language and they may be busy.
Please try calling between 9:30 and 17:30, and avoid lunchtime.
If you cannot reach us, open a ticket requesting a callback at:
https://v2charge.atlassian.net/servicedesk/customer/portal/3

In which languages is technical support available?

We offer phone support in Spanish, English, Portuguese and French.
Ticket-based support is available in all languages.

What is Negocios Inteligentes 7Experience?

It is the legal entity under which the V2C brand operates. It is our fiscal entity in Spain and is different from other companies we operate in Europe.

Where is V2C located?

V2C headquarters are located at:
Camí Nou 268, 46950 Xirivella, Valencia, Spain.
We also have offices in Portugal, France and Italy.

What is the V2C Community?

The V2C Community includes everyone who is part of V2C: customers, suppliers and employees.
We all work together to develop the best chargers, always adapting to market needs.

If I am an installer, how can I buy a charger?

Our distributor in Spain is Saltoki, with 24-hour stock availability.
We offer special pricing for professionals. Contact us here:
https://v2charge.com/es/conviertete-en-instalador/

Do you offer training courses?

Yes, we offer free training courses on this website:
https://v2charge.com/es/curso-instalacion-cargadores-vehiculos-electricos/

V2C Products Information

What products does V2C offer?

We currently offer the following products:

  • Trydan – Home charger
  • Trydan Pro – Charger for home and business
  • Pole Pro – Public charger with two sockets
  • Denka – DC fast charger
  • EV Portable – Portable charger

More information:
https://v2charge.com/es/e-chargers/

What is the difference between Trydan and Trydan Pro?

There are three main differences:

Communications

  • Trydan Pro: Ethernet, WiFi, 4G (integrated SIM) and Bluetooth
  • Trydan: WiFi and Bluetooth only

RFID reader

  • Trydan Pro includes RFID
  • Trydan does not include RFID

MID meter

  • Trydan Pro can optionally include an MID-certified energy meter

More information:
https://v2charge.com/es/diferencias-trydan-vs-trydan-pro/

What is the DENKA charger?

V2C’s Denka is a DC fast charger (20 kW or 40 kW) capable of recovering up to 140 km in 30 minutes.
It can be installed on a wall or pedestal, indoors or outdoors.
It includes WiFi, Ethernet, Bluetooth and 4G connectivity, RFID identification, interactive lighting and a 4.5 m CCS cable.
Its aluminum enclosure with IP54/IK10 protection makes it highly resistant.
It integrates remote management via V2C Cloud, payments with V2C Payments and allows energy balancing between multiple chargers.

Who is the DENKA charger designed for?

DENKA is intended for locations or users who require faster charging speeds, such as companies, restaurants, shopping centers, transport agencies, etc.

What is Pole Pro?

Pole Pro is a smart charger for shared use in public and private environments.
It offers 4G/Ethernet connectivity, cloud management via V2C Cloud, integrated card payments, RFID identification, MID energy metering and OCPP compatibility.
Its robust design allows floor or wall installation, with one or two sockets, and supports solar integration and load balancing between users.

What connectivity does Trydan have?

Trydan includes Bluetooth and WiFi connectivity.
More information:
https://v2charge.com/es/trydan/

Can Trydan be locked or disabled so no one else can use it?

Yes. Trydan can be locked in the following ways:

Does Pole Pro have two cable entries?

No. Pole Pro already includes internal protections, so it only has one cable entry.
We recommend reviewing the installation schematic at:
https://v2charge.com/es/soporte/pole-pro/esquema-unifilar/

What protections are integrated in Pole Pro?

Pole Pro includes a circuit breaker and Type A residual current device per socket.
Optional protections such as permanent and transient surge protection may also be included.
More information:
https://v2charge.com/es/soporte/pole-pro/protecciones-electricas/

Where can I download the product datasheets?

All product datasheets are available on our support website.
Select the product and scroll down to the bottom of the page:
https://v2charge.com/es/soporte/

Where can I find the Trydan catalogue?

You can download the catalogue here:
https://v2charge.com/wp-content/uploads/2023/04/catalogo-trydan-v2c.pdf

Where can I download the Trydan manual (PDF)?

Trydan is a powerful yet easy-to-use product.
We provide extensive support documentation for Trydan here:
https://v2charge.com/es/soporte/trydan/

And for Trydan Pro here:
https://v2charge.com/es/soporte/trydan-pro/

The product includes a basic installation and configuration PDF manual, which you can download here:
https://drive.google.com/file/d/10QEuUlJJHmHtWWOh7bhF7jASqrBlEhSH/view

Where is the CE certificate?

The CE certificate is available on the support website.
Visit the following link and select the product at the bottom of the page:
https://v2charge.com/es/soporte/

This certificate corresponds to the product homologation.

What protections are integrated in Trydan or Trydan Pro?

Trydan / Trydan Pro can be purchased with or without integrated protections.

Including protections makes the charger more compact and aesthetically pleasing, but the charger can also be installed without them.

If protections are included, the charger integrates:

  • C-curve 40 A circuit breaker
  • Type A residual current device
  • Permanent and transient surge protection

More information:
https://v2charge.com/es/soporte/trydan/protecciones-electricas/

Does Trydan include an MID meter?

Only Trydan Pro can be purchased with an MID-certified meter.
The MID meter allows certified energy metering for billing purposes under various European regulations.

Does Trydan support OCPP?

All V2C products support OCPP 1.6 JSON.
For specific message handling, please contact us directly.

How long does the Trydan Pro SIM last?

Trydan Pro includes a free 500 MB SIM, valid for up to 9 years from purchase.
Under normal use, data typically lasts around 3 years.

You can:

  • Replace the SIM with another operator’s SIM (the SIM is physically integrated on the control board), or
  • Recharge via the app for €15, adding another 500 MB for 9 years

Non-standard uses (APIs, OCPP, intensive cloud usage) may significantly increase data consumption.

Power Control & Energy Management

What is “Infinite Impedance”?

“Infinite Impedance” is a V2C technology that prevents the electricity meter from detecting the EV charging point.

This makes the charger behave as if it were not directly connected to the grid, avoiding incidents or lockouts after power outages. Resetting the installation is as simple as switching the main breaker off and on.

This system complies with ITC BT-52 (Installation Scheme 2), ensuring electrical safety and regulatory compliance.
https://v2charge.com/es/soporte/trydan/impedancia-infinita/

What cable length does Trydan have?

Trydan can be purchased with a 5 m or 10 m cable.
Note that the 5 m length is measured from inside the charger, so the external usable length may be 10–20 cm shorter.

What is the Tesla button cable?

The Tesla button integrated in the enhanced Trydan version allows:

  • Opening the Tesla charging port
  • Unlocking the connector

directly from the connector, without using the app, key or vehicle interface.
This simplifies and speeds up the charging experience for Tesla users.
https://v2charge.com/es/trydan-boton-tesla/

What is Power Control?

V2C’s Power Control system distributes available energy between chargers and the household or business electrical network, preventing the contracted power from being exceeded and ensuring efficient charging.

Power Control modes:

  • Dynamic: Real-time energy adjustment between chargers and/or photovoltaic installations
  • Static: Fixed energy balance, ideal for stable and predictable consumption
  • Cloud: Remote management via V2C servers

The system is compatible with solar installations and integrates with inverters to maximize photovoltaic usage.
Its main function is to monitor real-time consumption and automatically adjust charging power to avoid overloads.
https://v2charge.com/es/soporte/control-potencia/

Does Trydan include an energy meter?

Yes. Trydan includes the ControlBox 2.0, a V2C-developed energy meter with PoE functionality powered via Ethernet.

It includes:

  • 1 clamp for single-phase installations
  • 3 clamps for three-phase installations

Additional clamps are required for photovoltaic installations and are not included.
https://v2charge.com/es/soporte/control-potencia/dinamico/

V2C Payments & Cloud

What is V2C Payments?

V2C Payments is an easy-to-use payment solution integrated into V2C chargers.
It is a free platform that allows you to generate revenue by making your charger available to other EV users (compatible with any cloud-enabled charger).
https://v2charge.com/es/soporte/v2c-cloud/configuracion-v2c-payments/

How does V2C Payments work?

V2C acts as the charge manager:

  • We collect 100% of user payments
  • We transfer 95% to the charger owner within the first 5 days of each month via bank transfer

There are two actors:

  • Promoter: Charger owner or manager
  • User: EV driver using the charger

More information:
https://v2charge.com/es/v2c-payments/

Where can I find V2C Payments invoices?

When charging via V2C Payments and activating the session from the app, invoices are available in the charger owner’s user account.

What is EcoCharging?

EcoCharging is V2C’s intelligent charging management system that optimizes charging schedules to minimize energy costs.

It automatically starts and stops charging based on electricity tariffs to maximize savings.
https://v2charge.com/es/ecocharging/

How does EcoCharging know my electricity tariff?

You configure your tariff manually:

  • Flat tariffs
  • Daily variable tariffs (hourly pricing)
  • Hourly and weekday-based tariffs

You can also select indexed or spot market tariffs, which vary daily by country.

How does EcoCharging know how long to charge?

You must indicate:

  • Departure time
  • Required additional charge percentage

Alternatively, AI can learn your charging patterns after 5–15 charging sessions.

Does Pole Pro’s payment terminal have monthly fees?

No. V2C Payments has no monthly fees for customers.

What is V2C Cloud?

V2C Cloud is a platform that allows you to manage chargers, view charging statistics and configure settings remotely via the app or web portal.
https://v2charge.com/es/soporte/trydan/manual-usuario/

API, Application & Integrations

How can I connect to the V2C Cloud API?

To connect to the V2C Cloud API you need API credentials (username and token), provided by V2C to the customer or authorized integrator.

The API is RESTful and allows you to:

  • Manage chargers
  • Check charger status
  • Retrieve statistics
  • Control charging sessions

It is recommended to use tools such as Postman or scripts in Python / Node.js to test API calls.

Official documentation:
https://v2charge.com/es/soporte/v2c-cloud/obtener-token-api-rest-cloud/

Where can I download the V2C App?

Here are the official download links:

These links allow you to install the app or access the web platform to manage your Trydan charger.

Solar Inverters & Compatibility

Which inverters are compatible with V2C Trydan?

V2C Trydan is compatible with a wide range of solar inverters.

Some inverters communicate wirelessly using protocols such as Modbus TCP/IP, HTTP or UDP, while others require wired RTU communication.

This flexibility allows Trydan to integrate with different photovoltaic systems efficiently.

Full compatibility list:
https://docs.google.com/spreadsheets/u/2/d/e/2PACX-1vRQhkUJ9xtuh6NpmFMmu5lc8WvXcZNdArvjyiktAr1JTnZIWsxxPTpYBczdAml2ojB2Kxv-Dc0LaNTp/pubhtml

More information:
https://v2charge.com/support/power-control/dynamic/photovoltaic/

What if my inverter is not compatible?

If your inverter is not listed as compatible here:
https://v2charge.com/es/soporte/control-potencia/dinamico/fotovoltaica/

You may request a recommendation, which will be forwarded to the Product Manager for technical evaluation:
https://v2charge.com/support/power-control/dynamic/photovoltaic/#request-inverter

How many current clamps are included with Trydan?

  • Single-phase Trydan: 1 clamp
  • Three-phase Trydan: 3 clamps

If your installation is three-phase but you purchased a single-phase charger, you must add two additional clamps (sold separately).

For renewable energy installations:

  • Add 1 extra clamp for single-phase
  • Add 3 extra clamps for three-phase

Support & Troubleshooting

I have lost the keys to my charger. What can I do?

Please open a ticket at:
https://v2charge.atlassian.net/servicedesk/customer/portal/3

Include a photo of the lock. We will sell you a replacement key so you can continue using your charger.

My charger does not charge. What should I do?

Follow this standard protocol:

  1. Turn the charger off and on again
  2. If the display shows “Waiting for power”, dynamic power control may be incorrectly configured — review or disable it
  3. If it shows “Disabled”, the charger is disabled from the app — re-enable it
  4. If Bluetooth connection fails, check app Bluetooth permissions

I cannot connect to the charger via Bluetooth

Please follow these steps:

  1. Power cycle the charger
  2. Ensure Bluetooth is enabled on your phone
  3. Ensure location services are enabled (mandatory)
  4. Check app permissions:
    • iPhone: Bluetooth permissions
    • Android: “Nearby devices” permission

Do the protections trip automatically?

If protections trip frequently, it may be due to:

  • Overvoltage on the line
  • Intensive use causing overheating (check ventilation and screw tightening)
  • Faulty transient surge protection
  • Component failure

Open a support ticket here:
https://v2charge.atlassian.net/servicedesk/customer/portal/3

How do I enable dynamic power control from the app?

In the V2C App:

  • Go to Settings
  • Activate Dynamic Power Control
  • Configure charging profiles and contracted power

Video guide:
https://youtu.be/OU3u6Qd3WEU

Firmware Updates

How can I update my charger?

You can update the charger:

  • From the V2C App (Settings → Update firmware) if the charger is online
  • Locally via WiFi using Trydan’s Access Point or mobile hotspot

Important notes:

  • Renaming the file is NOT required unless version < 2.0.5 (rename to v2cwrover.bin)
  • Charger WiFi AP: V2C_TRYDAN_<ID>
  • Password: trydan12345678
  • Access: http://192.168.4.1
    (user/admin – admin)
  • Upload the .bin file under Upgrading and Network → Save and Install
  • If WiFi AP is not visible, enable it from the charger keypad (System → WiFi)
  • If the update fails, cut power from the electrical panel and retry

Video:
https://www.youtube.com/watch?v=C3HLImFzSX8

Octopus Energy Integration

How do I connect my charger to Octopus Energy Intelligent Go?

Requirements:

  • Charger firmware version 2.3.24.1 or higher

If your charger does not meet this requirement, contact support via the app and open a ticket including the serial number.

Instructions:
https://v2charge.com/es/soporte/trydan/intelligent-octopus-go/

Important:
Pairing with Octopus Intelligent Go grants Octopus advanced control over the charger.

To disable it:

  • Open the V2C App
  • Go to Settings → OCPP
  • Disable OCPP connection

Additional Integrations

How do I connect my charger to Home Assistant?

Follow the steps provided here:
https://v2charge.com/es/soporte/trydan/integracion-home-assistant/

How do I connect my charger to Telegram?

Search for V2C Bot on Telegram.

You will need an API token available in your user profile at:
https://www.v2c.cloud

Instructions:
https://v2charge.com/es/soporte/v2c-cloud/obtener-token-api-rest-cloud/

Use /start or /info for guidance.

How do I enable BYD mode?

From the charger keypad:

  • Go to Installation → BYD Mode
  • Set to Yes

Video:
https://youtube.com/shorts/LHPaD0V6Ers

Errors & Diagnostics

What does “Waiting for EV” mean?

It simply means the charger is waiting for the electric vehicle to be connected.

If the vehicle is connected and the message persists:

  1. Restart the charger
  2. Check that all cables are properly connected
  3. Contact technical support

My charger has no power

Check that all internal and external protections are switched on, either inside the charger or in the home electrical panel.

How do I factory reset the charger?

Use the charger keypad:

  • Go to System → Factory Reset

Connectivity in Garages

How can I get WiFi in my garage?

Several options are available:

  • PLC router (powerline communication): effectiveness depends on distance, electrical noise and proximity to the main panel
  • 4G router:
    • Trydan Pro: built-in
    • Trydan: external 4G router required
  • Ethernet cable to the garage (Trydan requires Ethernet-to-WiFi adapter)
  • Vehicle WiFi hotspot (if supported)

How can I find the serial number of my charger?

The serial number of your charger is on the side sticker, where it says S/N; it is an alphanumeric number with 6 or 7 digits. On the other hand, you can also check it in the app by going to settings (gear icon), where it says ID number. It appears above the photo together with the version of your charger.

What is mixed three-phase?
Mixed three-phase is a charging mode for electric vehicles on the V2C Trydan charger that dynamically switches between single-phase and three-phase charging depending on the available power, starting in single-phase and activating three-phase when convenient to better use the installation’s energy and optimize charging. https://v2charge.com/es/trydan-carga-trifasica-mixta/ To activate it, you can do so via the button panel https://v2charge.com/es/soporte/trydan/botones-navegacion-display/

Can a three-phase Trydan charger charge in single-phase?
Yes, a three-phase charger can charge in single-phase by changing the configuration (Trydan only; it is not allowed on Pole Pro).

What types of APIs do V2C chargers have?
All V2C chargers have the following APIs;
Cloud API, works through servers. Internet connection required, see documentation here; https://api.v2charge.com/
Local APIs. All Trydan and Trydan Pro have Modbus TCP, RTU, and HTTP request. See information here; https://v2charge.com/es/soporte/trydan/. The Pole has Modbus TCP https://v2charge.com/es/soporte/pole-pro/.
OCPP. All chargers have OCPP 1.6

Has my charger remained on the updating screen?
If the connection with our server is lost during the update, the update will stop. Cut the power to the charger and start again; this does not pose any risk to the charger.