V2C Knowledge Base for Chatbot

1. ## Information about V2C

What is V2C?

V2C (or V2Charge) is a Spanish company in the electric mobility sector, headquartered in Xirivella, Valencia, that designs and manufactures smart chargers (“e-Chargers”) for electric vehicles.

What is the phone number for V2C?

The contact phone number is 960654554 (customer service and technical support in Spain).

How can I contact V2C?

Through our contact page https://v2charge.com/connect/.

Where can I buy V2C products?

V2C products can be purchased through our distributors and partners. If you want to buy online, we offer an online store on the web https://v2charge.com/store/en/. Our distributor in Spain for installers is Saltoki, and all professionals in the sector can buy here. If you need more help, contact us at https://v2charge.com/connect/.

How do I contact the V2C sales department?

To contact our sales representatives, the contact phone number is 960654554 (option 1) or by filling out this form on our website: https://v2charge.com/connect/. Don’t forget to leave your phone number so we can help you properly.

I need to contact technical support, how can I do it?

To contact our technical support, you can do it in 3 ways. If you need phone assistance, contact us at 960654554 (option 2). If you need to open a ticket, please write a ticket through the V2C APP, or through the web https://v2charge.atlassian.net/servicedesk/customer/portal/3 including your phone number and the charger’s serial number.

They don’t answer my call in technical support, what do I do?

There are a total of 5 support engineers to help you. But not all work in the same language and they may be busy at that moment. Concentrate your calls between 9:30 AM and 5:30 PM, and avoid lunch hours. Otherwise, write a ticket requesting your call in this portal https://v2charge.atlassian.net/servicedesk/customer/portal/3

In what languages do you provide technical support assistance?

We offer technical support in Spanish, English, Portuguese, and French by phone. Through tickets in all existing languages.

What is Negocios Inteligentes 7Experience?

It is the company under which the V2C brand operates. It is our fiscal company in Spain, being different from others we have opened in Europe.

Where is V2C located?

V2C headquarters is at Cami Nou 268 46950 Xirivella. We have offices in Portugal, France, and Italy.

What is the V2C Community?

The V2C community consists of everyone who is part of V2C: customers, suppliers, and workers. We all work to develop the best chargers, always attending to the needs of the market.

If I’m an installer, how can I buy the charger?

Our distributor in Spain is Saltoki, and they have 24-hour stock for delivery. We offer special prices for professionals, contact us here: https://v2charge.com/become-installer/

Do you have training courses?

Yes, we have free courses on this website: https://v2charge.com/become-installer/

2. ## Information about V2C products

What products does V2C have?

We have the following products on the market:

• Trydan: Our home charger
• Trydan Pro: Our charger for your home and business
• Pole Pro: Our charger for the street, with two sockets.
• Denka: Our direct current charger.
• EV Portable: Our portable charger.

For more information, visit this website: https://v2charge.com/e-chargers/

What is the difference between Trydan and Trydan Pro?

There are 3 differences between Trydan and Trydan Pro:

• Communications: Trydan Pro has Ethernet, Wifi, 4G (with integrated SIM), and Bluetooth communications. In contrast, Trydan only has Wifi and Bluetooth.
• RFID Reader: Trydan Pro has an RFID reader, while Trydan does not.
• MID Meter: Trydan Pro can (optionally) include an MID meter.

More information at:

https://v2charge.com/differences-trydan-vs-trydan-pro/

What is the DENKA charger?

The V2C Denka is a fast direct current (DC) charger of 20 kW or 40 kW that allows recovering up to 140 km in 30 minutes. It can be installed on a wall or pedestal, indoors or outdoors. It offers WiFi, Ethernet, Bluetooth, and 4G connectivity, RFID identification, interactive lighting, and a 4.5 m CCS cable. Its aluminum casing with IP54/IK10 protection makes it resistant. It integrates remote management with V2C Cloud, payments with V2C Payments, and allows power balancing between several chargers.

What type of audience is the Denka charger for?

The DENKA charger is a 40kW or 20kW direct current charger, which allows for faster car charging. It is designed for those sites or users who need a higher charging speed, for example, companies, restaurants, shopping centers, transport agencies…

What is Pole Pro?

The V2C Pole Pro is a smart charger for shared use in public and private environments. It offers 4G/Ethernet connectivity, cloud management with V2C Cloud, integrated card payments, RFID identification, consumption control with an MID meter, and OCPP compatibility. Its robust design allows for ground or wall installation, with one or two sockets, and supports integration with solar energy and load balancing between users.

What kind of connectivity does Trydan have?

Trydan has Bluetooth and WIFI communications. More information here: https://v2charge.com/trydan/

Can Trydan be blocked or disabled so no one else uses it?

Trydan has several ways to block it to prevent use by other customers:

• Locking via the application via Bluetooth or internet connectivity, with the disable function. If this function is enabled, no one will be able to use your charger or charge anything.
• Via remote control. This is an optional accessory for those who don’t want to use the application; it allows turning the charger on and off. This is optional and must be purchased separately.
• V2C SmartLock. Through Bluetooth beacons. https://v2charge.com/support/trydan/smartlock-configuration/
• Only for Trydan Pro, via the RFID reader.

Does the Pole Pro have two cable entries?

No, the Pole Pro already has protections inside, so it only has one cable entry. We recommend seeing the installation schematic on this website: https://v2charge.com/support/pole-pro/unifilar-diagram/

What protections does the Pole have integrated?

The Pole has a circuit breaker and Type A differential per socket. It may optionally include others like permanent and transient surge protectors. Consult more information on this website: https://v2charge.com/support/trydan/electrical-protections/

Where can I download the product datasheet?

All our product datasheets are on the support website. Visit this website and you can find it by selecting the product and scrolling to the bottom: https://v2charge.com/support/

Where is the Trydan catalog?

Download the catalog at this website: https://v2charge.com/wp-content/uploads/2023/04/catalogo-trydan-v2c.pdf

Where can I download the Trydan manual in PDF?

Trydan is a product that is both complex and easy. We have all kinds of support for Trydan on this website https://v2charge.com/support/trydan/ and for Trydan Pro, you can find it here https://v2charge.com/support/trydan-pro/. The product includes a basic installation and basic configuration manual as a PDF, which you can download here: https://drive.google.com/file/d/10QEuUlJJHmHtWWOh7bhF7jASqrBlEhSH/view

Where is the CE certificate?

The product’s CE certificate is on the support website. To do this, go to this URL and you can find it in each of the products by clicking on the product at the bottom of the page: https://v2charge.com/support/. This is the product’s approval certificate.

What protections are built into Trydan or Trydan Pro?

Trydan or Trydan Pro can be purchased with or without integrated protections. Having protections gives the charger a more compact and attractive system, making it a better product. However, the equipment can go without protections. If the equipment has protections, it includes a Curve C 40 amp circuit breaker, Type A differential, and permanent and transient surge protectors. You can see the technical sheet here: https://v2charge.com/support/trydan/electrical-protections/

Does Trydan have an MID meter?

Trydan Pro can be purchased with an MID meter. Only the Pro version. The MID meter is a certified meter to allow billing for energy consumption under various European regulations.

Does Trydan have OCPP?

All V2C products have OCPP version 1.6 JSON. For specific messages, it would be interesting for you to contact us. It can be configured directly from the V2C app for all V2C chargers, or from v2c.cloud.

How long does the Trydan PRO SIM last?

Trydan Pro comes with a free 500 MB SIM; the maximum duration is 9 years from purchase. However, normal use will likely exhaust the data in about 3 years. If you want, you can change the SIM to another operator’s (the SIM is physically included on the product’s control board); otherwise, within the app you can see how many MB you have left and recharge it for €15 for another 9 years and another 500MB. Using the charger for non-standard functions, such as APIs or OCPP, can make data consumption much higher.

What is infinite impedance?

“Infinite impedance” in V2C chargers is a technology that prevents the electricity meter from detecting the electric vehicle’s charging point. In this way, the charger behaves as if it were not connected directly to the grid, avoiding incidents or blocks in case of supply cuts: simply lowering and raising the main switch is enough to restore the installation. Additionally, this system complies with the installation scheme 2 regulation according to the Complementary Technical Instruction ITC BT-52, guaranteeing the correct safety and legality of the electrical installation. https://v2charge.com/support/trydan/infinite-impedance/

What is the size of the cable on the Trydan?

Trydan can be purchased with a 5-meter or 10-meter cable. Remember that the 5-meter cable starts from inside the charger itself, so assume it might be 10-20 centimeters shorter when counting the total cable from the outside.

What is the cable with the Tesla button?

The integrated Tesla button in the improved version of Trydan allows opening the charging port and unlocking the cable directly from the connector, without having to use the app, the key, or access the interior of the vehicle. This functionality improves the charging experience by simplifying the process and reducing steps, making it faster and more convenient for the Tesla user. https://v2charge.com/trydan-button-tesla/

What is Power Control?

The V2C power control system allows distributing available energy between the charging points and the home or business electrical grid, avoiding exceeding contracted limits and guaranteeing efficient charging of the electric vehicle.

There are three main modes:

* Dynamic: adjusts energy in real-time between several chargers or between chargers and a photovoltaic installation.

* Static: maintains a fixed balance between sockets or chargers, ideal when consumption is stable or predictable.

* Cloud: allows remote management from V2C servers, offering control and adjustments from the cloud.

The system is also compatible with solar installations, integrating with inverters to make the most of photovoltaic energy. Its main function is to monitor consumption in real-time and avoid overloads, automatically adjusting the power assigned to each vehicle or connected device. https://v2charge.com/support/power-control/

Does Trydan include the energy meter?

Yes, Trydan includes what we call Controlbox 2.0, which is a meter developed by V2C with POE functionality, powered directly from an Ethernet cable. it has a total of 6 inputs; depending on whether it is single-phase, the charger will come with one sensor (clamp), if it is three-phase, it will come with 3 clamps. If you have a photovoltaic installation, that is when the rest of the sensors are used, which are not included with the product. https://v2charge.com/support/power-control/dynamic/

What is the cable on the Pole Pro like?

The Pole Pro cable is always a spring cable, with the aim of improving the aesthetic of the charger and the user experience.

Does the Pole Pro have a color screen?

Yes, the Pole Pro has a 7-inch full-color screen, which is not touch-sensitive.

What communications does the Pole Pro have?

The Pole Pro has Ethernet, Wifi, Bluetooth, and 4G communication. The 4G SIM is not included and has a slot to add the SIM card, and it already comes with an integrated SIM. The device can be connected to several interfaces at once, in case one disconnects, it connects via another.

What is the V2C POLE webserver?

The webserver is an interface that can be accessed through a WiFi access point or a local network by entering the Pole’s IP. it allows managing the charging point locally, enabling almost all configurations, viewing logs, restarting the charger, etc.

Is my inverter compatible with your charging point?

When integrating the V2C charging point with your photovoltaic installation, it can be done in many ways:

1. Through the Controlbox 2.0. This is a meter that is already included in the charging point. (Note: you have to buy 1 more clamp for single-phase installations and 3 more clamps for three-phase installations).

2. Through a commercial meter. We are compatible with many meters from other brands.

3. Direct connection through an inverter.

Here is all the information: https://v2charge.com/support/power-control/dynamic/photovoltaic/

And here is the list of inverters we are directly compatible with: https://docs.google.com/spreadsheets/u/2/d/e/2PACX-1vRQhkUJ9xtuh6NpmFMmu5lc8WvXcZNdArvjyiktAr1JTnZIWsxxPTpYBczdAml2ojB2Kxv-Dc0LaNTp/pubhtml?gid=817354572&single=true

I would like my inverter to be compatible?

In case your inverter is not on the list of compatibles on this website: https://v2charge.com/support/power-control/dynamic/photovoltaic/

You can request a recommendation, which will be forwarded to the product manager to evaluate its technical feasibility. https://v2charge.com/support/power-control/dynamic/photovoltaic/#request-inverter

How many clamps come with the Trydan charger?

If you buy a single-phase Trydan charger, it comes with one clamp; if you buy a three-phase one, it comes with 3 clamps. If your installation is three-phase and you have bought a single-phase charger, you need to add two more clamps, which can be purchased separately. In case of having renewable energy, you should add 1 more clamp to the single-phase installation and 3 more clamps to the three-phase one.

What is V2C Payments?

It is an easy-to-use payment solution integrated into V2C chargers. It is a free platform that allows you to earn income with your e-Charger by making it available to other electric mobility users (compatible with any charger that has cloud functions). https://v2charge.com/support/v2c-cloud/configuration-v2c-cloud/

How does charging via V2C Payments work?

The V2C Payments system allows the owner or manager of the charger (the “promoter”) to monetize the use of their electrical charger by offering their service to other e-mobility users.

There are two actors:

* Promoter: who owns or manages the charger.

* User: who wants to use the charger to charge their vehicle.

https://v2charge.com/support/v2c-cloud/configuration-v2c-cloud/

In the V2C Payments system, we act as charging managers, collecting 100% from your users and transmitting the remaining 95% in the first 5 days of the month via bank transfer. More information: https://v2charge.com/v2c-payments/

Where are the payment invoices in V2C Payments chargers?

When you carry out charges through V2C Payments, if you activate the charge with the app, you have copies of the invoices in your charger’s user profile.

What is EcoCharging?

V2C EcoCharging is V2C’s smart charging management system, which intelligently optimizes time slots for electric vehicle charging. it allows turning the electric vehicle charging on and off to optimize your cost as much as possible. https://v2charge.com/es/ecocharging/

How does EcoCharging know my electricity rate?

You provide the electricity rate yourself and you have to configure it. For rates, you can set flat rates, rates customized by day (the price of electricity changes every hour), or rates customized by hour and by day of the week (Monday, Tuesday, Wednesday…). You can then choose indexed rates or market rates (spot) which vary each day depending on the market price in different countries.

How does EcoCharging know how long I have to charge?

You must indicate the time you are going and the percentage of charge you need to add. That is, if you want to have 70% and you currently have 40%, you must put 30%. Otherwise, you can let the artificial intelligence work for you and guess your consumption patterns. For that, we recommend doing at least 5-15 charges so it knows your consumption patterns.

Does the Pole Pro POS terminal have any monthly expense?

No, the V2C Payments system does not have monthly expenses for customers.

What is the V2C Cloud system?

The V2C Cloud system is a platform that allows managing and controlling electric chargers, consulting charging statistics, and configuring settings remotely from the app or the web portal. https://v2charge.com/support/trydan/user-manual/

3. ## Information on where doubts can be found on the support website

How can I connect to the V2C cloud API?

To connect to the V2C Cloud API, you need API credentials (user and token), which V2C provides to the customer or authorized integrator. The API is RESTful, allowing for the management of chargers, checking status and statistics, and controlling recharges. It is recommended to use tools like Postman or scripts in Python/Node.js to test calls. For more information and official documentation: documentation https://api.v2charge.com/; Token https://v2charge.com/support/v2c-cloud/get-token-id-api-rest-cloud/

Where can I download the V2C application?

Here are the direct links to download or access the V2C application:

Android (Google Play Store): https://play.google.com/store/apps/details?hl=en&id=com.v2charge.app&utm_source=chatgpt.com

iOS (Apple App Store): https://apps.apple.com/dk/app/v2c/id1562124159

Web version: https://www.v2c.cloud/login

These links allow you to install the app directly on your device or use the web version to manage your Trydan charger.

Which inverters are compatible with the V2C Trydan?

The V2C Trydan charger is compatible with a wide range of solar inverters. Some inverters communicate wirelessly using protocols such as Modbus TCP/IP, HTTP, or UDP, while others require a wired connection via RTU. This flexibility allows integrating Trydan into different types of solar installations to efficiently manage the generated energy.

https://docs.google.com/spreadsheets/u/2/d/e/2PACX-1vRQhkUJ9xtuh6NpmFMmu5lc8WvXcZNdArvjyiktAr1JTnZIWsxxPTpYBczdAml2ojB2Kxv-Dc0LaNTp/pubhtml?gid=817354572&single=true

https://v2charge.com/support/power-control/dynamic/photovoltaic/

4. ## Questions about support.

How to configure the V2C APP?

To configure the V2C APP, you have a complete operating manual here. https://www.youtube.com/watch?v=t2Ou_LSJ7yw

I have lost the keys to my charger, what can I do?

Please write to https://v2charge.atlassian.net/servicedesk/customer/portal/3, with a photo of the lock; we will sell you a key so you can continue using your product.

My charger is not charging?

The protocol to follow is always the same:

1. Turn the charger off and on again.

2. If it says “waiting for power,” it’s because you don’t have the dynamic charging control correctly configured. Review it or deactivate it.

3. If it says “disabled,” it’s because you have it disabled from the app; check it to re-enable it.

4. If it doesn’t allow you to connect via Bluetooth, review the application’s Bluetooth permissions.

I can’t connect via Bluetooth to the charger?

If you cannot connect via Bluetooth to the charger, follow this procedure:

1. Turn the charger off and on

2. Check if Bluetooth is activated on the mobile

3. Check if location is activated for both Android and iPhone (this is also mandatory)

4. Application permissions. Entering application settings on both iPhone and Android, you must see that you have all permissions enabled. On iPhone, they are Bluetooth permissions; on Android, it sometimes says something like “enable search for nearby devices.”

The protections turn off or trip on their own?

If you regularly find the protections tripped, it could be due to the following:

• Overvoltages on the line. Any voltage excess results in it tripping.
• Intensive use of the charger with heating. Check that the charger is in a cool place, check the tightening of the screws.
• Faulty transient surge protector element.
• Damaged element; write here to send to support https://v2charge.atlassian.net/servicedesk/customer/portal/3

How do I activate dynamic recharge control from the app?

It can be activated from the V2C APP, entering the Settings section and selecting Activate dynamic control. Additionally, it is necessary to configure the charging profiles to tell the charger the maximum contracted power so that the recharge adjusts automatically according to the availability of energy. https://youtu.be/OU3u6Qd3WEU

How can I update my charger?

You can update the charger from the V2C APP (Settings → Update firmware) if the equipment is online. https://www.youtube.com/shorts/oUc5eQYMLnI

If the equipment is offline, follow these steps: https://www.youtube.com/watch?v=C3HLImFzSX8

Do I need to reset the protections?

When the Toscano block (COMBI-MINI-TDA) trips due to overvoltage, thermal failure, or ground fault, the handle stays loose; to reset it, you must press all the handles down until you hear a “click” and then raise them again. https://youtube.com/shorts/2iUo8W9lbnA

How is the Trydan door opened?

Opening the Trydan charger cover with its key is simple and practical; the standard procedure is:

1. Locate the lock on the upper/front part of the cover and use the key provided by the installer; if you don’t have it, contact your sales representative.

2. Insert the key completely to the stop.

3. Turn the key firmly until you notice the unlock (usually a quarter turn, approx. 90° to the right).

4. Keep the key turned and, with the other hand, pull the cover outward firmly.

If you want, I’ll try to watch the video again and adapt the text exactly to what’s shown. https://youtu.be/12FVK9iMhHY

How to be my charger’s administrator?

If it’s the first time you add the ID in your app, you will automatically be the owner. If the charger already has an owner, you must contact that person or the installer so they can unregister it. In case of doubt, you can contact support, who will help you release the charger so you can add it to your app and be the owner. https://v2charge.atlassian.net/servicedesk/customer/portal/3

Bluetooth statistics don’t work?

Statistics are stored on the charger with a maximum of 5 charges and are uploaded to the cloud when connected to the application. If the charger is in an area without coverage, the app will show the cached statistics; you must press the option to upload them when you are in an area with mobile data on the phone. In case it fails, we recommend uninstalling and installing the V2C application to ensure its correct operation. https://youtube.com/shorts/VJ4UwydukwY?feature=share

I have error 01009?

The error is usually due to a failure in the UTP cable between the charger and the meter, caused by incorrect crimping or a defective RJ45 connector.

Check:

* That CDP 2.0 is configured and enabled.

* The UTP cabling (uniform 568A or 568B standard).

* The RJ45 connector is well-crimped.

* The clamps are correctly placed.

* That meter LEDs light up when connecting.

If everything is correct and the failure continues, contact the installation company or distributor to review or process the warranty. https://v2charge.com/support/power-control/dynamic/wired-meters/v2c-controlbox/

How to update the charging point locally without internet?

* With mobile data: share the Wi-Fi connection from your phone.

* Android: https://www.youtube.com/shorts/q5ijOvAybjU

* iPhone: https://www.youtube.com/watch?v=PvFFayY5AeM

* Without mobile data (local update):

* Version 2.2.7 or higher: https://youtu.be/ftM-57dBKgU

* Version prior to 2.2.7: https://youtu.be/C3HLImFzSX8

How do I connect to the Octopus Energy Intelligent go application?

The charger must have a version equal to or higher than 2.3.24.1. If you do not have this version, consult our support via the application to open a ticket with your charger’s serial number so we can update the charger. Follow the instructions at the following link: https://v2charge.com/support/trydan/intelligent-octopus-go/ Things you should know: Pairing with Octopus Intelligent GO gives Octopus higher-level services and control over the equipment. To deactivate it, you have to go to the V2C application. Pressing the gear and in the OCPP section, deactivate it. The connection with Octopus from V2C will be deactivated.

How to install V2C clamps?

Connect the sensors to the V2C ControlBox according to the following criteria. It is important to consult the diagram for the correct connection. In single-phase installations, position 1 is assigned to the household supply and position 4 to the photovoltaic output. In three-phase installations, positions 1, 2, and 3 correspond to the household supply, while positions 4, 5, and 6 are assigned to the photovoltaic output. https://v2charge.com/support/power-control/dynamic/wired-meters/v2c-controlbox/

How do I recharge my Trydan 4G line?

If your charger has 4G connectivity and reports the absence of mobile data, you must be informed that it is necessary to update the application version, as this update allows for the renewal of the associated data plan. In case the client has a version 3.0.1 or lower, they will not be able to renew the line, so it would be necessary to replace the SIM card and incorporate a new data plan. Therefore, it is recommended to always update the application to the latest version.

What address should the Eastron single-phase MID meter have in Trydan?

If the charger has an MID meter, it must have Address: 11 configured, only the SDM120-M model being exclusively valid. Important: You should not use an indirect meter or modify the address, as it will not work correctly. It has been verified that the SDM120-CT meter does not allow changing the COM or Address direction, remaining fixed at address 1. In case you want to use the Trydan with a meter for dynamic power control, you can use our SDM120-CT meter without problems. https://youtu.be/nU4jE6JXx44

Is it possible to prevent the Huawei battery from discharging during vehicle charging?

TOU (Time of Use) allows the customer to program the system so that the battery does not inject energy directly into the home while the vehicle is charging. For more information, you can consult the following explanatory video: https://www.youtube.com/watch?t=409&v=FzJ18dssHeM&feature=youtu.be

Why won’t my Toyota charge?

There may be different reasons why your vehicle does not start charging. Among the most common causes are: having a charge programmed directly from the car without knowing it, or from the charger. We recommend checking the reading or the status shown on the charger’s screen, as this information will allow you to identify the specific cause of the problem. https://www.youtube.com/watch?v=r6m9yymoXfw

Can I change the time of my charger?

There are different ways in which the charger can update its time and date:

1. Charger online: If the charger is connected to the internet, the update is performed automatically from our server located on the peninsula. If you are outside the peninsula, you must set the date and time manually or fixed.

2. Charger without internet: If the charger is not connected to the internet, it will automatically take the time from your mobile when you are near the charger and open the app.

3. Manual date and time: This configuration can be done directly from the charger’s keyboard. https://v2charge.com/support/trydan/navigation-buttons-display/

Can I turn the charger off and on?

The charger allows turning off the LED display so that it does not show information, but remains operational internally. This is configured from the V2C app in the settings section. If you want to turn off the charger completely, you must open it and lower its internal circuit breakers. https://v2charge.com/support/v2c-cloud/configuration-v2c-cloud/

How can I change the power I have contracted?

It is important to configure the charging profiles to indicate the contracted power to the charger and prevent it from exceeding it. These settings are made from the V2C app, in the Settings → Dynamic control section. https://v2charge.com/support/power-control/customization/ https://youtu.be/OU3u6Qd3WEU

How to personalize the energy rate?

It is important to add or modify your contracted energy rate so that V2C Cloud can accurately calculate the real cost of each charge and offer you more detailed reports on consumption and energy spending. https://v2charge.com/support/v2c-cloud/configuration-v2c-cloud/

How can I stop the charge?

To stop charging on a V2C Trydan, you can press the bottom button on the side for 5 seconds or use the V2C Cloud mobile application to disable the charger. https://v2charge.com/support/v2c-cloud/configuration-v2c-cloud/

What should I do to remove the charging cable from the car?

To remove the charging cable, first ensure that the charging has finished and the vehicle is unlocked. Then, press the release button on the connector or use the unlock function from the app (if your car or charger allows it) and remove the cable carefully.

How can I create a scheduled charge?

To create a scheduled charge on a V2C charger, you must use the mobile application or the V2C Cloud web platform and configure the calendar. Within the application, select the charger, find the calendar icon, and set the start and end time for the desired day or days of the week. https://v2charge.com/support/v2c-cloud/configuration-v2c-cloud/

The installation measurements don’t match, are weird, or are wrong?

To evaluate the problem we have, the first thing is to see which meter/inverter we are working with to perform the power control functions:

1. Remember if we are using the Controlbox 2.0 meter (the installation must place clamp 1 in the general supply that includes all consumption). Clamp 4, if applicable, if there is a solar installation, will be placed in 4 reading the solar installation. If it is not placed this way, the measurements will not be correct.

2. If a bidirectional meter is placed, regardless of make and model, the meter reading clamps must be placed at the total consumption of the installation, including the car and charging point.

3. If it connects to an inverter, the measurements will reflect the consumption indicated by the inverter. Remember that the car must also be “seen” by the meter. More information: https://v2charge.com/support/power-control/dynamic/

What MID meters or inverter can I install with the TRYDAN charger?

With the TRYDAN charger, you can install meters such as the V2C ControlBox (included as standard), which works with current clamps to measure home and electric vehicle consumption. In addition, it is compatible with other meters such as Shelly and Wibeee, Eastron, Chint, Carlo Gavazzi, Phoenix Contact, as well as various solar inverters (such as Fronius, Huawei, SolarEdge, etc.) for integration with photovoltaic installations. https://v2charge.com/support/power-control/dynamic/

How to perform local balancing on Trydan?

To perform local balancing of Trydan, the role of the chargers must be configured as Master or Extra. The connection between them can be wired or via WiFi and is done from the V2C Cloud app. The Master charger controls the Extra chargers: in it, the minimum and maximum intensity and the contracted power must be configured. This allows the chargers to distribute energy automatically and avoid exceeding your meter’s power. https://www.youtube.com/watch?v=tliFE4rv-AI

5. ## Synchronization with solar inverters

How can I perform integration with the DEYE inverter?

The connection is made via the RS485-Modbus protocol. To do this, we have to locate Cable A and B of this protocol. The integration manual or the inverter’s manual should be consulted to determine which are the communication ports. https://v2charge.com/support/power-control/dynamic/photovoltaic/turbo-energy-deye-inverter/ Video guide: https://youtu.be/7Qdny_ZC6PU

How can I perform integration with the GOODWE inverter?

For communication between your GOODWE inverter and the Trydan charger (v2.3.25.0 or higher), you must enable Modbus TCP/IP in the inverter’s app and use its assigned IP and configure it in the Trydan.

Steps in the GoodWe App:

1. Go to Configuration – Communication configuration.

2. Select RS485.

3. Enable Modbus and put 247 in COM Address.

4. Save to activate the Modbus TCP server. https://v2charge.com/support/power-control/dynamic/photovoltaic/goodwe-inverter/

How can I perform integration with the Huawei inverter?

The integration with the inverter is performed via WiFi wireless communication with the Modbus TCP/IP communication protocol. You must guarantee the following points:

* Have the Smart Dongle (SDongle) with version 127 or higher.

* Connect inverter and charger to the same WiFi network or network segment.

* Know the inverter’s IP (consult manual or V2C support).

* Take note of the inverter’s COM address (RS485) from settings.

* Ensure that Modbus TCP/IP is enabled without restrictions. https://v2charge.com/support/power-control/dynamic/photovoltaic/goodwe-inverter/

How can I perform integration with the Enphase inverter on the V2C charger?

To integrate an Enphase inverter with a V2C charger, you must connect the system through Enphase’s Envoy-S device, which allows direct wireless communication. The configuration is done in the V2C Cloud application by logging in, selecting the charger, and activating “Dynamic Power Control” in the settings. https://v2charge.com/support/power-control/dynamic/photovoltaic/enphase-microinverter/

How can I perform integration with the Fronius inverter on the V2C charger?

To integrate a Fronius inverter with a V2C charger (Trydan), you must enable the Modbus TCP/IP communication protocol, identify the inverter’s IP, connect it to the same Wi-Fi network as the charger, and enter this information into the V2C app, specifying which type of Fronius inverter you have. https://v2charge.com/support/power-control/dynamic/photovoltaic/fronius-primo-inverter/

How can I perform integration with the Ingeteam inverter on the V2C charger?

You must access the V2C Cloud application, go to the charger’s “Settings” section, and select “Dynamic Power Control.” There, you must indicate the inverter’s IP address and select “Ingeteam” from the list of inverters, choosing “Dedicated registers” in “Ingeteam Type,” and configure whether it is a single-phase or three-phase installation. https://v2charge.com/support/power-control/dynamic/photovoltaic/ingeteam-inverter/

How can I perform integration with the Kostal inverter on the V2C charger?

To integrate a Kostal inverter with a V2C charger, you must use the V2C Cloud application and configure Dynamic Power Control. Within the configuration, select “Kostal KSEM” as the meter (or “Kostal PIKO” for direct connection) and ensure that both the inverter and the charger are on the same local WiFi network. https://v2charge.com/support/power-control/dynamic/kostal-ksem-meter/ https://v2charge.com/support/power-control/dynamic/photovoltaic/kostal-piko-inverter/

How can I perform integration with the SMA inverter on the V2C charger?

To integrate an SMA inverter with the V2C charger, you must connect both devices to the same local network and configure the integration in the V2C Cloud application. To do this, you must enter the V2C APP, go to Settings > Dynamic Control, and correctly select the SMA inverter and enter the SMA inverter’s IP. https://v2charge.com/support/power-control/dynamic/photovoltaic/sma-sunny-boy-inverter/

How can I perform integration with the SolarEdge inverter on the V2C charger?

You must connect the inverter and charger to the same 2.4GHz WiFi network and then, via the V2C Cloud app, access the charger’s settings. In the “Dynamic Power Control” section, select “Inverter” as the inverter device type “SolarEdge”. Finally, enter the inverter’s IP address and save the settings so that the charger restarts and communication begins. https://v2charge.com/support/power-control/dynamic/photovoltaic/solaredge-inverter/

How can I perform integration with the Solax inverter on the V2C charger?

The inverter must have only the Solax Pocket WIFI V2, and with a version lower than v2.0.33.20. If the inverter has a higher version, it will not be possible to revert it to open the communication ports. You must exclusively use the version we publish in the manual. https://v2charge.com/support/power-control/dynamic/photovoltaic/solax-inverter/

How can I perform integration with the Sungrow inverter on the V2C charger?

To integrate a Sungrow inverter with a V2C charger, connect both devices to the same local network (Ethernet or Wi-Fi) and configure the inverter parameters in the V2C Cloud application. If the inverter does not have a LAN port, it will be necessary to use the WiNet-S module to connect the inverter via WiFi or Ethernet. https://v2charge.com/support/power-control/dynamic/photovoltaic/sungrow-inverter/

How can I perform integration with the Victron inverter on the V2C charger?

To integrate a Victron inverter with the V2C Trydan charger, you must activate Modbus TCP/IP communication in your Victron Cerbo GX settings and then, in the V2C Cloud application, go to “Dynamic Power Control” and select “Victron” as the inverter type. https://v2charge.com/support/power-control/dynamic/photovoltaic/victron-inverter/

In support they ask me to share a WhatsApp screen to help me, how do I do it?

Follow the instructions in this video to share your screen on WhatsApp: https://www.youtube.com/shorts/7hITTmGr5vU

When I access Octopus Go to connect my application with Google it goes blank?

There is an error in the Octopus Go application that does not allow Google sign-in. It is a permissions issue in the webview that will take time to solve. A quick solution is to go to the V2C app or the web www.v2c.cloud and request to reset the password. Once you enter here, put your Gmail address with which you access “Login with Google,” it will send you an email to set a password. This will allow you both in Octopus and in the V2C app to log in either by email or with the “Login with Google” button. The account is linked to both methods. Both the Google button and the email with its user and password are now compatible.

What does “waiting for EV” mean?

It means nothing, just that it’s waiting for you to connect the electric car. if the electric car is connected and it keeps saying the same thing, do the following:

1. Turn the charger off and on

2. Check that no cable has come out of the cable.

3. Contact technical support for more help

My charger has no power?

If your charger has no power, check that the charger’s protections are up. The protections can be inside the charger or outside in your home’s electrical panel.

How to factory reset the charger?

A factory reset is performed from the charger’s keyboard. To do this, go to Systems > Factory reset

How do I connect my charger to Home Assistant?

Follow the steps indicated on this website to connect to Home Assistant (HA): https://v2charge.com/support/trydan/home-assistant-integration/

How do I connect my charger to Telegram?

To use your V2C charger with Telegram, go to Telegram and search for V2C Bot. You have to put the token that you can find in your user profile within www.v2c.cloud; here you have the instructions https://v2charge.com/support/v2c-cloud/get-token-id-api-rest-cloud/ if you put /start or /info, it will give you all the instructions to make it work.

How to connect BYD mode in V2C?

You must configure the mode from the charger’s keyboard. To do this, go to Installation > BYD Mode and change the option to Yes. https://youtube.com/shorts/LHPaD0V6Ers?feature=share

How can I have WiFi in my garage if the house signal doesn’t reach me?

In case you have a Trydan with WiFi communication, we have different ways to connect to WiFi:

1. PLC Router. A PLC router allows transmitting the internet connection through the power lines. It is very important that the transmitter in your house connects to the main panel. Currently, based on our customers, some PLCs work very well, some work sometimes, and some never work. In our experience, it depends a lot on the meters and how close the transmitter is to the main panel. Also, if other neighbors have these devices, it works worse as there is more noise on the network.

2. Connection with a 4G router. In case of having bought the Trydan PRO, the 4G router is already in the product and you don’t have to do anything else. It connects by itself; in case it’s a Trydan, you will have to buy a 4G WiFi router and put it next to the charging point.

3. Other options:

1. Take an Ethernet cable to the garage (the normal Trydan does not have an Ethernet port, then you will have to put an Ethernet-to-WiFi converter, while the Trydan Pro does have internet).

2. Some cars allow generating a WiFi access point where you could connect it.

How do I know my charger’s serial number?

The serial number of your charger is on the side sticker, where it says S/N; it is an alphanumeric number of 6 or 7 digits. Moreover, you can consult it in the application; by entering configuration/settings (gear), it says ID number. It’s above the photo next to your charger’s version.

What is mixed three-phase?

Mixed three-phase is a charging mode for electric vehicles in the V2C Trydan charger that dynamically changes between single-phase and three-phase charging depending on the available power, starting in single-phase and activating three-phase when convenient to better use the installation’s energy and optimize the recharge. https://v2charge.com/three-phase-mixed-charging-trydan/ To activate it, you can do it through the keyboard https://v2charge.com/support/trydan/navigation-buttons-display/

Can a three-phase Trydan charger charge in single-phase?

Yes, a three-phase charger can charge in single-phase by changing the configuration (only Trydan, not allowed in Pole Pro).

What types of API do V2C chargers have?

All V2C chargers have the following APIs:


• Cloud API, works through servers. Mandatory to have internet; consult documentation here: https://api.v2charge.com/
• Local APIs. All Trydan and Trydan Pro have Modbus TCP, RTU, and HTTP request. Consult information here: https://v2charge.com/support/trydan/. Pole has Modbus TCP https://v2charge.com/support/pole-pro/.
• OCPP. All chargers have OCPP 1.6

My charger is stuck on the update screen?

If the connection with our server is lost during the update, the update will stall. Cut the power to the charger and start again; it does not pose any risk to the charger.

What do I do if the charger stays on “Updating” for hours?

Turn the charger power off and on again. We have lost the connection to the server.

What is the Installer Panel and how do I sign up?

V2C Installer Panel is a platform for *V2C charger installers* that allows remotely managing and monitoring the e-Chargers you have installed — seeing their status in real-time, adjusting configuration, and resolving incidents without traveling.

How to sign up:

1. Enter v2c.cloud/installer-panel/.

2. Create an account with your email and password (or use your V2C Cloud account).

3. Verify your email.

4. Complete your installer data and wait for validation by V2C.

Ready; afterwards, you can add and manage your e-Chargers from the panel.

What are the dimensions of the Trydan charger?

Consult the dimensions in the Trydan technical sheet: https://v2charge.com/wp-content/uploads/2025/11/ficha-tecnica-trydan.pdf

What is the purpose of calibrating the charger?

Calibrating the charger serves to correctly adjust the communication between the e-Charger and your electric car, especially the *control pilot* (the cable signal that detects and manages the connection). This improves vehicle detection and avoids charging failures or error messages (such as “waiting for EV,” control pilot errors, or incorrect states on the screen). https://v2charge.com/support/trydan/calibrate-e-charger/

The firmware update has stopped and is not progressing?

If the firmware update has stopped, don’t worry; it should take a maximum of 3-4 minutes. You can turn the charger off and on. It lost the internet connection while it was working. The charger will only lose memory if the power goes out during the 2 or 3 seconds when the word “update installed” appears.

The photovoltaic information is not visible in the application?

Depending on the meter installed, we can show you the solar generation data (photovoltaic) in the V2C app, but there are meters that do not allow it. This does not mean that all our modes (exclusive solar, maximum power, etc.) do not continue to work without a problem.

What consumption does the V2C charger have in standby?

It depends on the model and the communications used. However, all our chargers always consume less than 10 Watts.

What does each display state mean?

“EV waiting” – means it does not have the car connected. That is, it is waiting for you to connect the car.

“Waiting power” – according to the power profiles, the characteristics for charging are not met.

“Disabled” – The charger has been disabled by the APP and will not do anything unless you enable it. It’s like a lock or a closure.

What is wake-up mode?

If charging is programmed from the car, some models go into sleep mode and do not start charging. This does not happen when programmed from the charger. “Wake” mode prevents the vehicle from falling asleep and guarantees the start of charging.

* Mode 1 (recommended): works on most vehicles.

* Mode 2: useful in some Cupra and Volkswagen group vehicles.

* Modes 3–4: experimental.

* Mode 5: exceptional use; can discharge the 12 V battery.

Activation: from the charger’s keyboard. Video: https://youtube.com/shorts/5x4HawAiWO0

When the charger is disabled, is the Schuko socket also disabled?

No, the Schuko socket does not work with the V2C application. it has a mechanical switch inside the charger (circuit breaker) to turn it on or off.

Charger Warranty

The V2C charger warranty is 3 years. If you need a certificate, write an email to [email protected]

Bluetooth statistics are not syncing correctly?

To improve sending and the reliability of statistics, it is recommended to update the charger to the latest version available.

Offline update options:

* With mobile data: share the Wi-Fi connection from your phone.

* Android: https://www.youtube.com/shorts/q5ijOvAybjU

* iPhone: https://www.youtube.com/watch?v=PvFFayY5AeM

* Without mobile data (local update):

* Version 2.2.7 or higher: https://youtu.be/ftM-57dBKgU

* Version prior to 2.2.7: https://youtu.be/C3HLImFzSX8

Statistics verification (debug): https://youtube.com/shorts/G7nXVWtwmD0?feature=share

Can it be connected to a LINKY meter?

Yes, we have a wireless module for connection to the LINKY meter for the French market. https://v2charge.com/fr/support/controle-puissance/dynamique/compteur-linky/

LED Lighting Indications — Trydan

The color of the logo LED indicates the status of the Trydan charger:

* White: vehicle not connected.

* Flashing white: attempting to connect or reconnect to Wi-Fi.

* Flashing dark blue: charging (higher speed = higher intensity).

* Light blue: programmed charging via timer.

* Green: charging completed.

* Flashing green: correctly connected to the Wi-Fi network.

* Red: error (error code shown on screen).

* Yellow: Control Pilot error or insufficient power for dynamic charging.

* Pink: charger updating.

How to connect my charger to Wifi?

Access the charging point via Bluetooth. Press the gear (settings), and at the very end, it says connectivity. In connectivity, you can connect to WiFi. There is more information on this website: https://v2charge.com/support/v2c-cloud/configuration-v2c-cloud/

What does “start charge with APP” mean?

The equipment is connected to V2C Payments or a management system via OCPP. Deactivate these functionalities to remove the message.

How to install a Shelly meter and which ones are compatible?

Here is the Shelly integration manual with V2C https://v2charge.com/support/power-control/dynamic/shelly-meter/. Compatible meters are all from the V2C brand.

Is the Schuko plug valid for charging two cars at once?

The plug that goes next to the Trydan charger is intended for powers below 2kW. However, if an electric car or electric motorcycle is connected, the charging point balances as if it were just another consumption of the installation.

How to configure an e-key or a smartlock with Tesla or see if my device is compatible?

We leave you a manual to link e-key with Tesla or devices that we don’t know if they are compatible. https://www.youtube.com/watch?v=oZDyPPfGQSs

How do I know the latest firmware versions of my charger or application?

You can check the latest updates and versions on this website: https://v2charge.com/updates/

I need a replacement, how do I request a price?

Contact [email protected] sending a photo of what you need.

How to share a V2C charger with another user?

To share a charger follow these instructions: https://v2charge.com/how-to-share-a-charger-from-the-v2c-cloud-app/

Explanatory video of how to use the APP

How to configure my charger in the V2C Cloud app? Configure the necessary parameters to ensure the correct operation of your e-Charger and personalize your preferences to maximize energy efficiency. https://v2charge.com/support/informative-videos/

How to program the charge or timer it?

The easiest way is through the V2C app. To timer the load or program it follow this manual https://v2charge.com/how-to-schedule-the-recharging-of-my-car/

How to program charges with EcoCharging?

Discover how to use the EcoCharging function to charge your vehicle automatically in the cheapest hours and reduce energy costs. https://v2charge.com/support/informative-videos/

How to configure cloud power control?

Learn how to activate and configure dynamic power control from the cloud. This function allows automatically adjusting the charging power to avoid overloads and make the most of the power available in your installation. https://v2charge.com/support/informative-videos/

How to balance different Trydan e-Chargers with a meter?

Discover how to configure load balancing between several Trydan chargers using a meter. Optimize the power distribution when you have multiple charging points in the same installation. https://v2charge.com/support/informative-videos/

How does V2C Payments POS work?

Learn how the integrated POS terminal in V2C chargers works. Learn to manage payments, consult transactions, and offer a professional charging experience in public or business environments. https://v2charge.com/support/informative-videos/

How to integrate a charging point with V2C with MOBI.E?

Follow the indications here below to integrate with MOBI.E https://v2charge.com/pt-pt/mobi-e-procedimento-de-comissionamento-de-carregadores-v2c-na-rede-mobi-e/

How long does a normal Trydan update take?

Approximately 2-3 minutes, depending on the internet connection.

How many mobiles can be connected to the same charger?

As many as you want, you can share the charger as many times as you want.

What does Control State E or D mean and it gives me an error?

The charger has a failure or has become uncalibrated. To do this, please enter with the application and without any car connected go to special options and press calibrate charger. Check if the problem has been solved; otherwise, contact us.

Why can’t I remove the connector from the car? What do I do if the car doesn’t unlock the cable?

The locking or unlocking of the car is done in the car, not in the charger. Consult the car’s manual. However, try turning off the power to the charger as it might help you.

What is the leakage detector? DC leakage?

If you get a leakage error, it’s because we have found a small direct current leak from your charger higher than 6mA in DC; the equipment will automatically resume charging. If it is persistent, we should check the car. In case of having a 0.06 mA DC leakage detector, a type B differential does not need to be installed. To know if it must be installed, reference must be made to local regulations; for example, in Spain it would not be necessary currently.

What do these screen messages mean?

“EV Connected” / “VR Connected”: car connected but not charging. It may not charge because the battery is at 100%, or it’s waiting for a timer, or it’s paused by the electric car.

“Waiting for network” / “Waiting for wifi”: attempting to connect to the internet.

“Wrong IP”: network problem, restart router.

What external meters are compatible?

The meter that comes with the product is the Controlbox 2.0; the meter is valid for photovoltaics as long as it does not have batteries. It needs a double clamp when having solar energy; it is not valid for installations with batteries.

Other compatible meters:

By WiFi: Shelly EM, Shelly 3EM, Shelly Pro EM-50, Shelly Pro 3EM, Wibee Box, P1 Homewizard.

By cable Modbus: CHINT (DDSU/DTSU), Eastron (SDM), Phoenix Contact EM357, Carlo Gavazzi EM340.

More information: https://v2charge.com/support/power-control/dynamic/photovoltaic/

What cable section should be installed for the V2C charger?

Consult the installation manual and current regulations. We recommend for single-phase 7.4kW, 10 mm2, and for three-phase 22kW 10 mm2 as well. However, review the installation manual here: https://v2charge.com/support/trydan/installation-manual/

Can Trydan or Trydan Pro be installed outdoors?

Yes, both Trydan and Trydan pro can be installed outdoors as it is IP54; however, a limitation against heavy rain and sun is recommended to increase its durability.

Does it have a USB port on Trydan or Pole Pro?

The Pole Pro does have a USB port to use for debugging or connecting a phone and giving it connectivity, but the Trydan does not have any USB port.

Can the iPhone be used as a SmartLock?

Currently, the iPhone cannot be used as a SmartLock; see compatibility here: https://v2charge.com/support/trydan/smartlock-configuration/

What solar energy charging modes exist?

1. Solar Only Mode (Exclusive PV) The charger uses only the energy left over from the solar panels. If the house generates more energy than it consumes, that surplus goes directly to the car, achieving 100% free recharging. If the day is cloudy, it gets dark, or many household appliances are turned on, the car’s charging will automatically pause. It is the maximum saving mode but requires no rush to charge.

2. Solar + Grid Mode (PV + Minimum Power) It is the most balanced mode. The charger always prioritizes the use of free solar energy but guarantees that the car never stops charging below a minimum speed that the user chooses. If there is a lack of sun, it will take the necessary energy from the power grid. Ensuring the car will be ready the next day, combining saving and reliability. In houses with solar batteries, it is important to configure the system well so that the car does not drain the home’s main batteries at night.

3. Maximum Speed Mode (Grid + Photovoltaic) Adds the energy from the solar panels and the house’s contracted power to charge the car as quickly as possible. The charger monitors home consumption in real-time: if the oven or air conditioning is turned on, the charger automatically brakes so as not to exceed the contracted power and avoid “tripping the fuses.” It is the ideal option for those who need to charge quickly with total peace of mind, as the system protects the home’s electrical installation automatically.

4. Programmed Pause Mode (No Charging) Allows defining exact times when the charger is prohibited from functioning, regardless of whether there is sun or if the car is plugged in. It is the perfect tool for blocking charging during peak hours where the electricity rate is more expensive, ensuring there is no unwanted consumption.

5. Isolated Mode (For homes without electrical connection) Exclusive to the Trydan and Trydan Pro models, it is designed for homes that are 100% self-sufficient and depend entirely on their panels and batteries. The charger communicates in real-time with the house’s brain (the inverter) to use only the energy that truly remains. The absolute priority of this mode is that the house never goes dark. It modulates the car’s charging with extreme care so as not to exhaust the main batteries of the home.

Does the charger turn off after the first minute of charging?

This usually happens when the charging power profiles are not correctly configured.

How to start charging when I have the charger timed?

Press the physical button on the left for 5 seconds on the top as long as the shortcuts are not disabled in the app.

I don’t receive the verification email

If the verification email does not reach you and you have checked spam, write us a ticket so we can verify it manually.

Where can I find V2C Payments invoices?

You can download the invoices and put the billing data in the V2C user app, under payments configuration, and you can find them there.

What does power deviation mean in Exclusive PV?

When 0 is set, the standard value, the charger will try to neither inject nor have a surplus. However, you can try to make that value not 0, but a deviation in watts so that it tries, for example, never to have a surplus.

How to connect my inverter with batteries to my charger?

The best configuration for it is through direct connection with the inverter. V2C is working so that you can also manage the battery from V2C itself. See compatible inverters. If you put a bidirectional meter, the excessive solar mode will only work when the battery is full.

Difference between the installer panel and the user portal?

The installer panel is a portal exclusive only for installers, which requires phone confirmation from V2C that you really are an authorized installer. From there you can manage all the chargers you have installed. The user portal is accessed through www.v2c.cloud; it has similar settings to the V2C application but has management systems for companies that do not have the application, such as payments or cloud dynamic control. More information: https://v2charge.com/support/v2c-installer-panel/

Dictionary of error codes and screen messages


V2C error code format


V2C error codes follow the format XX YYY where:


• XX = Identifier of the device generating the error
• YYY = Type of failure

Table of device identifiers (XX):

Code 00: Charger internal error

Code 01: Energy meter (ControlBox, external meter)

Code 02: Solar inverter

Code 06: Load balancing (Master/Extra)

Code 09: General communication failure

Code 10: Control Pilot error (communication with vehicle)

Code 12: Electrical protection error

Code 15: DPC configuration error (Dynamic Power Control)

Code 16: Network / connectivity error

Code 25: RFID / authentication error

Code 26: Firmware / update error

Code 28: Out of range / sensor error

Code 99: Unclassified error

Most frequent error codes and solutions


Error 01009 / Error 1009 — Communication failure with the meter


• Cause: The ControlBox or external meter is not responding. loose cable, meter disconnected or faulty.
• Solution: 1) Verify that the ControlBox is correctly connected and the current clamps well placed. 2) Review the RS485 wiring if using an external meter. 3) Restart the charger. 4) If using ControlBox 2.0, ensure that the data cable is well inserted.

Error 02009 — Communication failure with the solar inverter


• Cause: The charger cannot communicate with the configured inverter.
• Solution: 1) Verify the Modbus TCP/IP or RS485 connection with the inverter. 2) Check that the inverter’s IP is correct in the settings. 3) Ensure that the inverter is turned on and on the same WiFi/LAN network. 4) Restart both devices.

Error 06006 — Load balancing error


• Cause: The balancing system between Master/Extra chargers is not working correctly.
• Solution: 1) Verify that all chargers in the group are turned on and connected to the same network. 2) Check the Master/Extra configuration in the V2C app. 3) Restart all chargers in the group in order (first Master, then Extras).

Error 10006 — Control Pilot Error


• Cause: Error in the communication signal between the charger and the vehicle (IEC 61851 protocol).
• Solution: 1) Disconnect and reconnect the vehicle cable. 2) Calibrate the charger from the V2C app. 3) Test with another vehicle to rule out a car problem. 4) Restart the charger.

Error 12009 — Electrical protection error


• Cause: An electrical anomaly has been detected (overvoltage, overcurrent, or DC leakage > 6mA).
• Solution: 1) Verify that the electrical installation meets the requirements (differential, circuit breaker). 2) Check that there are no high-power appliances operating simultaneously. 3) Restart the charger. 4) If it persists, contact an electrician to review the installation.

Error 01244 / Error 248 / Error 252 — Measurement out of range


• Cause: Meter readings are outside expected values. Current clamps may be poorly placed or the meter poorly configured.
• Solution: 1) Reposition the ControlBox current clamps ensuring they hug each phase correctly and in the direction indicated. 2) Verify the contracted power configuration in the app. 3) Calibrate the system from settings.

Error 16248 / Error 15248 — Network Error / DPC out of range


• Cause: Internet connectivity problem or incorrect Dynamic Power Control configuration.
• Solution: 1) Verify WiFi or Ethernet connection. 2) Check that the configured IP is correct. 3) Restart the router and the charger. 4) If using DPC Cloud, verify the configuration in V2C Cloud.

Error 25006 — RFID / authentication error


• Cause: Failure to read the RFID card or authentication denied.
• Solution: 1) Ensure the RFID card is registered in the system. 2) Move the RFID card slowly towards the RFID reader (only Trydan Pro and Pole Pro). 3) Verify that the access mode requires RFID. 4) Check in V2C Cloud that the user has permissions.

Error 26009 — Firmware / update error


• Cause: Firmware update has been interrupted or has failed.
• Solution: 1) Ensure stable WiFi connection. 2) Restart the charger and retry the update. 3) If no WiFi, create a hotspot with the mobile and connect the charger. 4) Wait 5 minutes after restarting before updating.

Error 28009 — Sensor out of range error


• Cause: An internal charger sensor reports anomalous values (temperature, current).
• Solution: 1) Restart the charger. 2) Verify that the charger is not exposed to extreme temperatures. 3) If it persists, open a ticket indicating the serial number and the exact error code.

Error 401 — API authentication error


• Cause: Authentication error in communication with V2C Cloud servers.
• Solution: 1) Log out of the app and log back in. 2) Verify that the password is correct. 3) Reset password from https://v2c.cloud/. 4) If using integration with third parties (Home Assistant, MQTT), regenerate the token.

Error 0019 / Error 99248 — Unclassified internal errors


• Cause: Internal error that does not correspond to a standard category.
• Solution: 1) Note the exact code that appears on the screen. 2) Restart the charger. 3) If it persists, open a ticket including the serial number and a photo/screenshot of the error.

Error 01010 — Meter communication timeout


• Cause: The meter did not respond in time.
• Solution: 1) Verify physical connection of the ControlBox. 2) If the cable is long (> 5m), verify the quality of the RS485 wiring. 3) Restart the charger.

Error 01224 / Error 02002 — Meter/inverter configuration error


• Cause: The meter or inverter configuration does not match the connected hardware.
• Solution: 1) Verify in the V2C app that the selected meter/inverter model is correct. 2) If you have changed the meter or inverter, update the settings. 3) Restart the charger.

Charger screen messages and their meaning


“Waiting EV” / “Waiting for electric vehicle”


• The charger is ready and waiting for a vehicle to connect. It is the normal state when the cable is not plugged in or the car is not responding to the charge signal.
• If the car is plugged in and still shows this message: 1) Disconnect and reconnect the cable. 2) Verify that the car is not in delayed charging mode. 3) Calibrate the charger from the app.

“Waiting power” / “Waiting for power”


• The Dynamic Power Control (DPC) is limiting the charge because home consumption is high and there is no power available. The charger will wait until domestic consumption drops.
• Solution: 1) Turn off high-consumption appliances. 2) Verify that the contracted power is correctly configured in the app. 3) Change to charging mode without DPC if you don’t need power protection.

“Disabled” / “Deactivated”


• The charger has been remotely deactivated from the app or V2C Cloud. it will not charge until reactivated.
• Solution: Open the V2C app → Select the charger → Enable charging (switch or lock icon).

“EV:0.0” / “T:0.0”


• EV:0.0 = The vehicle is not consuming power (0 kW). It may be on standby or the car has stopped charging.
• T:X.X = Total power of household consumption.
• If EV:0.0 appears while the car should be charging: verify that the car has not completed charging or that it’s not in delayed mode.

Control Pilot voltage patterns (State E/D/B/C)


• State A (12V): No vehicle connected (normal standby).
• State B (9V/-12V): Vehicle connected, not requesting charge.
• State C (6V/-12V): Vehicle connected and charging (normal charging state).
• State D (3V/-12V): Vehicle requesting ventilation (only old cars).
• State E (0V) or anomalous negative voltages: Communication error with the vehicle.

“Init charger with app”


• The charger has payments or OCPP activated. Review settings.

“SlaveError”


• Error in communication between chargers in balancing mode (Master/Extra).

“Waiting network” / “Wrong IP”


• The charger has no internet connection or the configured IP is incorrect.

“Leakage detected”


• DC leakage current greater than 6mA has been detected. The charger stops for safety.

V2C Payments — Payment and billing system


What is V2C Payments? V2C Payments is the payment system integrated into V2C chargers that allows owners to charge for the energy supplied. It works with Trydan Pro and Pole Pro through the V2C Cloud platform.

How is V2C Payments configured?

1. Access V2C Cloud with your owner account.

2. Go to the Payments section.

3. Complete the sign-up process with Stripe (payment gateway). Bank and identification data will be requested.

4. Once verified, configure the price per kWh and access conditions.

What commission does V2C Payments charge? V2C applies a 5% commission on each transaction.

What is the minimum transaction price? The minimum price per charging session is €0.80. Prices below this amount cannot be configured.

How do I configure the price per kWh? In V2C Cloud → Payments → Price configuration. You can set a fixed price per kWh or configure rates by time slots (off-peak, standard, peak).

Can solar vs grid energy prices be differentiated? Currently, energy origin prices cannot be automatically differentiated. A single price per kWh is applied regardless of source.

Can I mix free and paid access on the same charger? Yes. You can configure certain users (e.g. employees) with free access via RFID or e-Key, and leave public paid access for others.

How do users pay?


• QR: Users scan a QR code on the charger that leads to the payment page. No app or account needed. Or via the app. Both methods are compatible simultaneously.

Where do I find V2C Payments invoices? Invoices are automatically generated and can be downloaded from the V2C app (user → settings → Payments) or from V2C Cloud. Billing data is configured in the same section.

Can invoices be customized? Yes, you can add your company’s fiscal data in the Payments section of V2C Cloud.

When do I receive the money from the recharges? Payments are automatically transferred to your bank account at the end of the month.

Integration with electrical rates


• Octopus Intelligent Go (UK): Compatible.
• Tempo EDF (France): Can configure up to 3 time slots.
• Time-of-use rates (Spain): Configure off-peak/standard/peak slots in the V2C app.

Error processing payment / “Process interrupted”

1. Verify that the user’s card is valid and has funds.

2. Try another card or payment method.

3. If error persists, contact support with the sessionId.

4. Check that the owner’s Stripe account is active and verified.

e-Keys, SmartLock and RFID — Access Control


What is an e-Key in V2C? A Bluetooth beacon (BLE) that allows automatic unlocking of the charger when nearby.

What is SmartLock? V2C’s automatic Bluetooth proximity unlocking system. https://v2charge.com/support/trydan/smartlock-configuration/

Can a Tesla be used as an e-Key? Yes, Tesla Model 3 and Y are compatible.

Can the iPhone be used as an e-Key or SmartLock? No.

Can the charger be unlocked with mobile NFC? No.

How do I register an RFID card?

1. Access V2C Cloud → your charger → setting → RFID.

2. Press “Add card”.

3. Move the RFID card towards the reader.

4. The system will detect the UID and register it.

5. Assign a name.

My Trydan Pro doesn’t read any RFID card

1. Verify firmware is updated.

2. Move card slowly and hold 2-3 seconds.

3. Only 13.56 MHz (MIFARE) cards are compatible.

4. Restart and retry.

e-Keys disappear the next day This is solved by updating the firmware.

Error registering e-Key manually / “No e-Charger selected”

1. Bluetooth on.

2. Less than 3 meters away.

3. Charger appears in app list.

4. Close and reopen app.

Vehicle Compatibility


Which vehicles is V2C compatible with? All V2C chargers are compatible with any EV or PHEV.

Is it compatible with my Tesla? Yes.

Is it compatible with the Renault 5 E-Tech? Yes.

Can I charge a PHEV with a three-phase 22 kW V2C charger? Yes.

BYD Mode — What is it and how to activate it? A special mode for BYD vehicles with communication issues.

Wake Mode — Vehicle Wake-up Modes (1-5)


• Wake Mode 1: Standard.
• Wake Mode 2: For Renault Megane E-Tech, etc.
• Wake Mode 3: For Leapmotor T03, Dacia Spring.
• Wake Mode 4: For Citroën e-C3, etc.
• Wake Mode 5: Max aggression.

Known problems with specific vehicles:


• Leapmotor T03: Needs Wake Mode 3+.
• Citroën e-C3: Needs Wake Mode 4.
• Peugeot 408 PHEV: May trip differential. Try Wake Mode 4.
• Renault Megane E-Tech / Rafale: May need Wake Mode 1.

Information for the French market (NF C 15-100)


V2C chargers (Trydan, Trydan Pro, Pole Pro) include integrated 6mA DC leakage protection, so a 30mA Type A differential is sufficient in most French installations.

What is “charge mixte” (mixed charging)? Refers to the PV + Minimum Power mode.

How to activate CDP 2.0 (Dynamic Power Control)?

1. Install ControlBox 2.0 or compatible meter.

2. App V2C → Configuration → Power control → Activate DPC.

3. Configure power supply (puissance souscrite).

Dimensions and drilling template


• Trydan dimensions: 290 x 290 x 130 mm.
• Weight: 6.1 kg.

The drilling template is included in the box.

V2C account management


• Create account: App V2C or v2c.cloud.
• Add user: App V2C → Configuration → Share → Email.
• Delete account: Via V2C app.
• Remove charger: App V2C → Configuration → Unlink.

Warranty in France 3 years conforme to European legislation.

LINKY Connection Optional WiFi module for direct LINKY meter connection. https://v2charge.com/fr/support/controle-puissance/dynamique/compteur-linky/