V2C knowledge base for chatbot

1.   Information about V2C

What is V2C?

V2C (or V2Charge) is a Spanish company in the electric mobility sector, based in Xirivella, Valencia, which designs and manufactures smart chargers (“e-Chargers”) for electric vehicles.

What is V2C’s phone number?

The contact number is 960654554 (customer service and technical support in Spain).

How can I contact V2C?

Through our contact page https://v2charge.com/es/conectar/.

Where can I buy V2C products?

V2C products can be purchased through our distributors and partners. If you want to buy online, we offer an online store at https://v2charge.com/store/es/. Our distributor in Spain for installers is Saltoki, where all professionals in the sector can make purchases. If you need further assistance, please contact us at https://v2charge.com/es/conectar/.

How do I contact the V2C sales department?

To contact our sales representatives, call 960654554 (option 1) or fill out this form on our website: https://v2charge.com/es/conectar/. Don’t forget to leave your phone number so we can help you as needed.

I need to contact technical support. How can I do this?

There are three ways to contact our technical support team. If you need telephone assistance, please contact us at 960654554 (option 2). If you need to open a ticket, please write a ticket via the V2C app or via the website https://v2charge.atlassian.net/servicedesk/customer/portal/3, including your phone number and charger serial number.

Technical support is not answering my call. What should I do?

There are a total of five support engineers available to help you. However, not all of them work in the same language and they may be busy at the time. Please concentrate your calls between 9:30 a.m. and 5:30 p.m. and avoid lunchtime. If not, please write a ticket requesting a call back on this portal https://v2charge.atlassian.net/servicedesk/customer/portal/3

In which languages do you provide technical support?

We offer technical support in Spanish, English, Portuguese, and French by phone. Tickets are available in all languages.

What is Negocios Inteligentes 7Experience?

It is the company under which the V2C brand operates. It is our tax company in Spain, which is different from others we have open throughout Europe.

Where is V2C located?

V2C’s headquarters are at Cami Nou 268, 46950 Xirivella. We have offices in Portugal, France, and Italy.

What is the V2C community?

The V2C community is made up of everyone who is part of V2C: customers, suppliers, and employees. We all work to develop the best chargers, always responding to market needs.

If I am an installer, how can I purchase the charger?

Our distributor in Spain is Saltoki, and they have 24-hour stock for delivery. We offer special prices for professionals. Contact us here: https://v2charge.com/es/conviertete-en-instalador/

Do you offer training courses?

Yes, we offer free courses on this website: https://v2charge.com/es/curso-instalacion-cargadores-vehiculos-electricos/

2.   Information about V2C products

What products does V2C have?

We have the following products on the market:

  • Trydan: Our home charger
  • Trydan Pro: Our charger for your home and business
  • Pole Pro: Our street charger, with two sockets.
  • Denka: Our direct current charger.
  • EV Portable: Our portable charger.

For more information, visit this website: https://v2charge.com/es/e-chargers/

What is the difference between Trydan and Trydan Pro?

There are three differences between Trydan and Trydan Pro.

  • Communications: Trydan Pro has Ethernet, Wi-Fi, 4G (integrated SIM), and Bluetooth communications. Trydan, on the other hand, only has Wi-Fi and Bluetooth.
  • RFID reader: Trydan Pro has an RFID reader, while Trydan does not.
  • MID meter: The Trydan Pro can be equipped with an optional MID meter.

More information at:

V2C Trydan vs Trydan Pro: ¿Qué diferencias hay entre Trydan y Trydan Pro?

What is the DENKA charger?

The Denka by V2C is a 20 kW or 40 kW DC fast charger that allows you to recover up to 140 km in 30 minutes. It can be installed on a wall or pedestal, indoors or outdoors. It offers WiFi, Ethernet, Bluetooth, and 4G connectivity, RFID identification, interactive lighting, and a 4.5 m CCS cable. Its aluminum casing with IP54/IK10 protection makes it durable. It integrates remote management with V2C Cloud, payments with V2C Payments, and allows energy to be balanced between multiple chargers.

Who is the Denka charger for?

The DENKA charger is a 40kW or 20kW direct current charger that allows you to charge your car faster. It is designed for places or users that need a faster charging speed, such as businesses, restaurants, shopping centers, transport agencies, etc.

What is Pole Pro?

The V2C Pole Pro is a smart charger for shared use in public and private settings. It offers 4G/Ethernet connectivity, cloud management with V2C Cloud, integrated card payments, RFID identification, consumption control with MID meter, and OCPP compatibility. Its robust design allows for floor or wall installation, with one or two outlets, and supports integration with solar energy and load balancing between users.

What type of connectivity does Trydan offer?

Trydan has Bluetooth and Wi-Fi communications. More information here: https://v2charge.com/es/trydan/

Can Trydan be locked or disabled so that no one else can use it?

Trydan can be locked to prevent use by other customers.

  • Lock via the app using Bluetooth or internet connectivity, with the disable function. If this function is enabled, no one will be able to use your charger or charge anything.
  • Via the remote control. This is an optional accessory for those who do not want to use the app, allowing you to turn the charger on and off. This is optional and must be purchased separately.
  • SmartLock V2C. Via Bluetooth beacons. https://v2charge.com/es/soporte/trydan/configuracion-smartlock/
  • Only for Trydan Pro, via the RFID reader.

Does the Pole Pro have two cable inputs?

No, the Pole Pro already has internal protections, so it only has one cable entry. We recommend that you view the installation diagram on this website: https://v2charge.com/es/soporte/pole-pro/esquema-unifilar/

What protections does the integrated Pole have?

The Pole has a circuit breaker and type A residual current device per socket. It may have additional optional protections such as permanent and transient surge protectors. For more information, visit this website: https://v2charge.com/es/soporte/pole-pro/protecciones-electricas/

Where can I download the product datasheets?

All the datasheets for our products are available on the support website. Visit this website and you will find them by selecting the product and scrolling down to the bottom. https://v2charge.com/es/soporte/

Where is the Trydan catalog?

Download the catalog from this website: https://v2charge.com/wp-content/uploads/2023/04/catalogo-trydan-v2c.pdf

Where can I download the Trydan manual in PDF format?

Trydan is a fairly complex yet easy-to-use product. We offer all kinds of support on this website for Trydan https://v2charge.com/es/soporte/trydan/ and for Trydan Pro, which you can find on this website https://v2charge.com/es/soporte/trydan-pro/. The product comes with a PDF manual containing basic installation and configuration instructions, which you can download from this website: https://drive.google.com/file/d/10QEuUlJJHmHtWWOh7bhF7jASqrBlEhSH/view

Where is the CE certificate?

The product’s CE certificate can be found on the support website. Go to this URL and you can find it for each product by clicking on the product at the bottom of the website. https://v2charge.com/es/soporte/. This is the product’s approval certificate.

What protections does the Trydan or Trydan Pro have built in?

The Trydan Pro can be purchased with or without built-in protections. Having protections makes the charger more compact and attractive, which makes it a better product. However, the device can also be purchased without protection. If the device has protection, it has a 40-amp C-curve automatic circuit breaker, type A differential, and permanent and transient surge protection. You can view the technical specifications here: https://v2charge.com/es/soporte/trydan/protecciones-electricas/

Does the Trydan have a MID meter?

The Trydan Pro can be purchased with a MID meter. Only the Pro version. The MID meter is a certified meter that allows energy consumption to be billed in accordance with various European regulations.

Does Trydan have OCPP?

All V2C products have OCPP version 1.6 JSON. For specific messages, please contact us.

How long does the Trydan PRO SIM last?

The Trydan Pro comes with a free 500 MB SIM card, which has a maximum lifespan of 9 years from the date of purchase. However, normal use will cause the data to run out in approximately 3 years. If you wish, you can replace the SIM card with one from another operator (the SIM card is physically included in the product’s control board). Otherwise, you can check how many MB you have left in the app and top up for €15 for another 9 years and 500 MB. Using the charger for non-standard functions, such as APIs and OCPP, can significantly increase data consumption.

What is infinite impedance?

“Infinite impedance” in V2C chargers is a technology that allows the electricity meter to not detect the electric vehicle’s charging point. In this way, the charger behaves as if it were not directly connected to the grid, avoiding incidents or blockages in the event of power cuts: simply turn the main switch off and on again to reset the installation. In addition, this system complies with the regulations of installation scheme 2 according to the Complementary Technical Instruction ITC BT-52, guaranteeing the correct safety and legality of the electrical installation. https://v2charge.com/es/soporte/trydan/impedancia-infinita/

What size is the hose on the Trydan?

The Trydan can be purchased with a 5-meter or 10-meter hose. Remember that the 5-meter hose is measured from inside the charger itself, so you should assume that it may be 10-20 centimeters shorter if you measure the total cable length from the outside.

What is the Tesla button hose?

The integrated Tesla button in the improved version of Trydan allows you to open the charging port and unlock the cable directly from the connector, without having to use the app, the key, or access the interior of the vehicle. This feature improves the charging experience by simplifying the process and reducing steps, making it faster and more convenient for Tesla users. https://v2charge.com/es/trydan-boton-tesla/

What is Power Control?

The V2C power control system allows the available energy to be distributed between the charging points and the home or business electrical network, avoiding exceeding the contracted limits and ensuring efficient charging of the electric vehicle.

There are three main modes:

  • Dynamic: adjusts energy in real time between multiple chargers or between chargers and a photovoltaic installation.

  • Static: maintains a fixed balance between outlets or chargers, ideal when consumption is stable or predictable.

  • Cloud: enables remote management from V2C servers, offering control and adjustments from the cloud.

The system is also compatible with solar installations, integrating with inverters to make the most of photovoltaic energy. Its main function is to monitor consumption in real time and prevent overloads, automatically adjusting the power allocated to each connected vehicle or device. https://v2charge.com/es/soporte/control-potencia/

Does Trydan include the energy meter?

Trydan includes what we call Controlbox 2.0, which is a meter developed by the company V2C, with POE functionality, powered directly from an Ethernet cable, which has a total of 6 inputs. Depending on whether it is single-phase, it will come with a sensor (clamp) and the charger; if it is three-phase, it will come with 3 clamps. If you have a photovoltaic installation, that is when the rest of the sensors are used, which are not included in the product. https://v2charge.com/es/soporte/control-potencia/dinamico/

What is the Pole Pro hose like?

The Pole Pro hose is always a spring hose, in order to improve the aesthetics of the charger and the user experience.

Does the Pole Pro have a color screen?

Yes, the Pole Pro has a 7-inch full-color screen, which is not touch-sensitive.

What communications does the Pole Pro have?

The Pole Pro has Ethernet, Wi-Fi, Bluetooth, and 4G connectivity. The 4G SIM card is not included, but there is a slot to add a SIM card, and it comes with an integrated SIM card. The device can be connected to several interfaces at the same time, so that if one connection is lost, it can connect through another.

What is the POLE V2C webserver?

The webserver is an interface that can be accessed via a Wi-Fi access point or a local network by entering the Pole’s IP address, allowing you to manage the charging point locally. This allows you to perform almost all configurations, view logs, restart the charger, etc.

Is my inverter compatible with your charging point?

When integrating the V2C charging point with your photovoltaic installation, there are many ways to do this.

  1. Through the control box 2.0. This is a meter that is already included in the charging point. (Note that you have to buy 1 more clamp for single-phase installations and 3 more clamps for three-phase installations).
  2. Through a commercial meter. We are compatible with many meters from other brands.
  3. Direct connection via an inverter.

Here is all the information: https://v2charge.com/es/soporte/control-potencia/dinamico/fotovoltaica/

and here is the list of inverters we are directly compatible with; https://docs.google.com/spreadsheets/u/2/d/e/2PACX-1vRQhkUJ9xtuh6NpmFMmu5lc8WvXcZNdArvjyiktAr1JTnZIWsxxPTpYBczdAml2ojB2Kxv-Dc0LaNTp/pubhtml?gid=817354572&single=true

Would you like your inverter to be compatible?

If your inverter is not listed as compatible on this website: https://v2charge.com/es/soporte/control-potencia/dinamico/fotovoltaica/

you can request a recommendation from us, which will be forwarded to the product manager to assess its technical feasibility. https://v2charge.com/support/power-control/dynamic/photovoltaic/#request-inverter

How many clamps come with the Trydan charger?

If you purchase a single-phase Trydan charger, it comes with one clamp, and if you purchase a three-phase charger, it comes with three clamps. If your installation is three-phase and you have purchased a single-phase charger, you will need to add two more clamps, which can be purchased separately. If you have renewable energy, you will need to add one more clamp to the single-phase installation and three more clamps to the three-phase installation.

What is V2C Payments?

It is an easy-to-use payment solution integrated into V2C chargers. It is a free platform that allows you to earn income with your e-Charger by making it available to other electric mobility users (compatible with any charger that has cloud functions).

Funcionamiento V2C Payments

How does charging through V2C Payments work?

The V2C Payments system allows the owner or manager of the charger (the “promoter”) to monetize the use of their electric charger by offering their service to other e-mobility users.

There are two parties involved:

  • Promoter: the person who owns or manages the charger.
  • User: the person who wants to use the charger to charge their vehicle.
Funcionamiento V2C Payments

The V2C Payments system: we act as charging managers, collecting 100% from your users and transferring the remaining 95% in the first 5 days of the month via bank transfer. More information: https://v2charge.com/es/v2c-payments/

Where are the payment invoices in V2C Payments chargers?

When you charge through V2C Payments, if you activate the charge with the app, you will find copies of the invoices in your charger user account.

What is EcoCharging?

EcoCharging V2C is V2C’s smart charging management system, which intelligently optimizes the time slots for recharging electric vehicles. It allows you to turn the electric vehicle’s recharge on and off to optimize your costs as much as possible. https://v2charge.com/es/ecocharging/

How does EcoCharging know my electricity rate?

You provide the electricity rate yourself and have to configure it. You can set flat rates, customized rates per day (the price of electricity changes every hour), or customized rates per hour and per day of the week (Monday, Tuesday, Wednesday, etc.). You can then choose indexed rates or market rates (spot) that vary each day depending on the market price in different countries.

How does EcoCharging know how long I need to charge?

You must indicate the time you are leaving and the percentage of charge you need to add. In other words, if you want to have 70% and you currently have 40%, you must set it to 30%. Otherwise, you can let the artificial intelligence work for you and guess your consumption patterns. To do this, we recommend that you do at least 5-15 charges so that it can learn your consumption patterns.

Does the Pole Pro POS terminal have any monthly fees?

No, the V2C Payments system has no monthly fees for customers.

What is the V2C Cloud system?

The V2C Cloud system is a platform that allows you to manage and control electric chargers, view charging statistics, and configure settings remotely from the app or web portal.

Manual de usuario Trydan

3.   Information on where to find answers to questions on the support website

How can I connect to the V2C Cloud API?

To connect to the V2C Cloud API, you need API credentials (username and token), which V2C provides to the customer or authorized integrator.

The API is RESTful, allowing you to manage chargers, check status and statistics, and control recharges.

We recommend using tools such as Postman or Python/Node.js scripts to test calls.

For more information and official documentation:

¿Cómo obtener mi identificador Token para usar la API Rest cloud?

Where can I download the V2C app?

Here are the direct links to download or access the V2C app:

Android (Google Play Store): https://play.google.com/store/apps/details?hl=en&id=com.v2charge.app&utm_source=chatgpt.com

iOS (Apple App Store): https://apps.apple.com/dk/app/v2c/id1562124159

Web version: https://www.v2c.cloud/login

These links allow you to install the app directly on your device or use the web version to manage your Trydan charger.

Which inverters are compatible with the Trydan V2C?

The Trydan V2C charger is compatible with a wide range of solar inverters.

Some inverters communicate wirelessly using protocols such as Modbus TCP/IP, HTTP, or UDP, while others require a wired connection via RTU.

This flexibility allows Trydan to be integrated into different types of solar installations to efficiently manage the energy generated.

https://docs.google.com/spreadsheets/u/2/d/e/2PACX-1vRQhkUJ9xtuh6NpmFMmu5lc8WvXcZNdArvjyiktAr1JTnZIWsxxPTpYBczdAml2ojB2Kxv-Dc0LaNTp/pubhtml?gid=817354572&single=true
Photovoltaic integration

4.   Support questions.

I have lost the keys to my charger. What can I do?

Please write to https://v2charge.atlassian.net/servicedesk/customer/portal/3  with a photo of the lock, and we will sell you a key so you can continue using your product.

My charger isn’t charging.

The procedure is always the same.

  1. Turn the charger off and then on again.
  2. If it says “wait power,” it means that the dynamic recharge control is not configured correctly. Check it or disable it.
  3. If it says disabled, it means it is disabled in the app. Check it to re-enable it.
  4. If it does not allow you to connect via Bluetooth, check the Bluetooth permissions in the app.

Can’t connect to the charger via Bluetooth?

If you are unable to connect to the charger via Bluetooth, follow these steps:

  1. Turn the charger off and on again.
  2. Check if Bluetooth is enabled on your mobile phone
  3. Check that location services are enabled (this is also required)
  4. App permissions. Go to the app settings on both iPhone and Android and make sure that all permissions are enabled. On iPhone, these are Bluetooth permissions; on Android, it sometimes says something like “enable search for nearby devices.”

Do the protections turn off or lower on their own?

If you find that the protections are regularly lowered, it may be due to the following:

  • Power surges on the line. Any excess voltage will cause the protection to trip.
  • Intensive use of the charger with heating. Check that the charger is in a cool place and check that the screws are tight.
  • Broken transient surge element.
  • Faulty component, write here so we can send it to support https://v2charge.atlassian.net/servicedesk/customer/portal/3

How do I activate dynamic recharge control from the app?

It can be activated from the V2C app by going to Settings and selecting Activate dynamic control.

In addition, it is necessary to configure the charging profiles to indicate the maximum contracted power to the charger, so that charging is automatically adjusted according to energy availability.

How can I update my charger?

You can update the charger from the V2C app (Settings → Update firmware) if the device is online. https://www.youtube.com/shorts/oUc5eQYMLnI

If the device is offline, follow these steps:

Do I need to raise the Toscano protections?

When the Toscano block (COMBI-MINI-TDA) trips due to overvoltage, thermal overload, or ground fault, the lever remains loose. To reset it, press all the levers down until you hear a “click” and then raise them again.

How do I open the Trydan door?

Opening the Trydan charger cover with its key is simple and practical. The standard procedure is as follows:

  1. Locate the lock at the top/front of the cover and use the key supplied by the installer. If you do not have it, contact your sales representative.

  2. Insert the key all the way in.

  3. Turn the key firmly until you feel it unlock (usually a quarter turn, approx. 90° to the right).

  4. Keep the key turned and, with your other hand, pull the cover out firmly.

If you want, try watching the video again and adapt the text exactly to what is shown.

How do I become the administrator of my charger?

If this is the first time you are adding the ID to your app, you will automatically become the owner.

If the charger already has an owner, you must contact that person or the installer to have it removed.

If you have any questions, you can contact support, who will help you release the charger so you can add it to your app and become the owner.

https://v2charge.atlassian.net/servicedesk/customer/portal/3

Are Bluetooth statistics not working?

Statistics are stored on the charger for a maximum of 5 charges and are uploaded to the cloud when you connect to the app.

If the charger is in an area without coverage, the app will display the cached statistics; you must press the option to upload them when you are in an area with mobile data on your phone.

If this fails, we recommend uninstalling and reinstalling the V2C app to ensure that the V2C app is working properly.

I have error 01009.

The error is usually due to a fault in the UTP cable between the charger and the meter, caused by incorrect crimping or a faulty RJ45 connector.

Check:

  • That CDP 2.0 is configured and enabled.

  • The UTP cabling (standard 568A or 568B uniform).

  • The RJ45 connector is properly crimped.

  • The clamps are correctly positioned.

  • That the meter LEDs light up when connected.

If everything is correct and the fault persists, contact the installation company or distributor to check or process the warranty.

Integración V2C ControlBox con Trydan y Trydan Pro

How to update the charging point locally without internet?

How do I connect to the Octopus Energy Intelligent go app?

The charger must have version 2.3.24.1 or higher.

If you do not have this version, please contact our support team via the app to open a ticket with your charger’s serial number so that we can update your charger.

Follow the instructions at the following link:

Cómo vincular Trydan/Trydan Pro con la tarifa Intelligent Octopus Go

Things you should know. Pairing with Octopus Intelligent GO provides Octopus with higher-level services and control over the equipment.

To deactivate it, go to the V2C app. Tap on the gear icon and deactivate it in the OCPP section. The connection with Octopus from V2C will be deactivated.

How to install the V2C clamps?

Connect the sensors to the V2C ControlBox according to the following criteria. It is important to consult the diagram for correct connection.

In single-phase installations, position 1 is assigned to the home’s connection and position 4 to the photovoltaic output. In three-phase installations, positions 1, 2, and 3 correspond to the home’s connection, while positions 4, 5, and 6 are assigned to the photovoltaic output.

Integración V2C ControlBox con Trydan y Trydan Pro

How do I recharge my trydan 4G line?

If you have a charger with 4G connectivity and report the absence of mobile data, you should be informed that it is necessary to update the version of the application, as this update allows you to renew the associated data plan.

If the customer has version 3.0.1 or lower, they will not be able to renew the line, so it would be necessary to replace the SIM card and add a new data plan.

Therefore, it is recommended that you always update the application to the latest version.

What address should the Eastron single-phase MID meter have in trydan?

If the charger has a MID meter, it must be configured with the address: 11, with only the SDM120-M model being valid.

Important: Do not use an indirect meter or change the address, as it will not work properly. It has been verified that the SDM120-CT meter does not allow the COM or Address to be changed, remaining fixed at address 1.

If you wish to use Trydan with a meter for dynamic power control, you can use our SDM120-CT meter without any problems.

Is it possible to prevent the Huawei battery from discharging while the vehicle is charging?

TOU (Time of Use) allows the customer to program the system so that the battery does not inject energy directly into the home while the vehicle is charging.

For more information, please see the following explanatory video:

Why isn’t my Toyota charging?

There may be several reasons why your vehicle is not starting to charge. Among the most common causes are: having a charge scheduled directly from the car without knowing it, or from the charger. We recommend checking the reading or status displayed on the charger screen, as this information will allow you to identify the specific cause of the problem.

Can I change the time on my charger?

There are different ways in which the charger can update its time and date:

  1. Online charger: If the charger is connected to the Internet, the update is performed automatically from our server located on the peninsula. If you are outside the peninsula, you must set the date and time manually or to a fixed setting.

  2. Charger without Internet: If the charger is not connected to the Internet, it will automatically take the time from your mobile phone when you are near the charger and open the app.

  3. Manual time and date: This setting can be configured directly from the charger’s keypad.
Botones de navegación y display Trydan

Can I turn the charger off and on?

The charger allows you to turn off the display LED so that it does not show any information, but it continues to operate internally. This can be configured from the V2C app in the settings section.

If you want to turn off the charger completely, you must open it and turn off its internal circuit breakers.

Configuración de V2C Cloud

How can I change my contracted power?

It is important to configure the charging profiles to indicate the contracted power to the charger and prevent it from exceeding it. These settings are made from the V2C app, in the Settings → Dynamic Control section.

Personalizar control de potencia

How can I customize my energy rate?

It is important to add or modify your contracted energy rate so that V2C Cloud can accurately calculate the actual cost of each charge and provide you with more detailed reports on energy consumption and expenditure.

Configuración de V2C Cloud

How can I stop charging?

To stop charging on a Trydan V2C, you can press the button on the bottom side for 5 seconds, or use the V2C Cloud mobile app to disable the charger.

Configuración de V2C Cloud

What should I do to remove the charging hose from the car?

To remove the charging hose, first make sure that charging has finished and the vehicle is unlocked. Then press the release button on the connector or use the unlock function in the app (if your car or charger allows it) and carefully remove the hose.

How can I create a scheduled charge?

To create a scheduled charge on a V2C charger, you must use the mobile app or the V2C Cloud web platform and set up the calendar. Within the app, select the charger, find the calendar icon, and set the start and end times for the desired day or days of the week.

Configuración de V2C Cloud

Are the installation measurements incorrect, unusual, or wrong?

To assess the problem, the first thing to do is to check which meter/inverter we are working with to perform the power control functions.

  1. Remember if we are using the controlbox 2.0 meter (the installation must have clamp 1 on the general connection that includes all consumption). Clamp 4, if applicable, if there is a solar installation, will be placed on 4 reading the solar installation. If this is not done, the measurements will not be correct.
  2. If a bidirectional meter is installed, regardless of brand and model, the meter’s reading clamps must be placed on the total consumption of the installation. This includes the car and the charging point.
  3. If connected to an inverter, the measurements will reflect the consumption indicated by the inverter. Remember that the car must also be “seen” by the meter.

More information: https://v2charge.com/es/soporte/control-potencia/dinamico/

What MID meters or inverters can I install with the TRYDAN charger?

With the TRYDAN charger, you can install meters such as the V2C ControlBox (included as standard), which works with clamp meters to measure the consumption of the house and the electric vehicle. It is also compatible with other meters such as Shelly and Wibeee, Eastron, Chint, Carlos Gavazzi, Phoenix Contact, as well as various solar inverters (such as Fronius, Huawei, SolarEdge, etc.) for integration with photovoltaic installations.

Control dinámico de potencia

How to perform local balancing on Trydan?

To perform local balancing on Trydan, the role of the chargers must be configured as Master or Extra. The connection between them can be wired or via WiFi and is done from the V2C Cloud app.

The Master charger controls the Extra chargers: the minimum and maximum intensity and the contracted power must be configured on it. This allows the chargers to distribute the energy automatically and avoid exceeding the power of your meter.

5.   Synchronization with solar inverters

How can you integrate with the DEYE inverter?

The connection is made via the RS485-Modbus protocol. To do this, we need to locate Cable A and B of this protocol. Consult the integration manual or the inverter manual to determine which are the communication ports.

Integración del Inversor Turbo Energy/Deye con Trydan

Video guide:

How can you integrate with the GOODWE inverter?

 

For communication between your GOODWE inverter and the Trydan charger (v2.3.25.0 or higher), you must enable Modbus TCP/IP in the inverter app and use its assigned IP address and configure it in Trydan.

Steps in the GoodWe app:

  1. Go to Settings – Communication Settings.
  2. Select RS485.
  3. Enable Modbus and enter 247 in COM Address.
  4. Save to activate the Modbus TCP server.
Configuración del Inversor GoodWe con Trydan

How can you integrate with the Huawei inverter?

Integration with the inverter is achieved via wireless WiFi communication using the Modbus TCP/IP communications protocol.

You must ensure the following points:

  • Have the Smart Dongle (SDongle) with version 127 or higher.
  • Connect the inverter and charger to the same WiFi network or network segment.
  • Know the IP address of the inverter (consult the manual or V2C support).
  • Note the COM address of the inverter (RS485) from settings.
  • Ensure that Modbus TCP/IP is enabled without restrictions.
Integración del inversor Huawei con Trydan

How can you integrate the Enphase inverter into the V2C charger?

To integrate an Enphase inverter with a V2C charger, you must connect the system via Enphase’s Envoy-S device, which enables direct wireless communication. The configuration is done in the V2C Cloud application by logging in, selecting the charger, and activating “Dynamic Power Control” in the settings.

Integración inversor Enphase con Trydan

How can you integrate the Fronius inverter into the V2C charger?

To integrate a Fronius inverter with a V2C charger (Trydan), you must enable the Modbus TCP/IP communications protocol, identify the inverter’s IP address, connect it to the same Wi-Fi network as the charger, and enter this information in the V2C app, specifying the type of Fronius inverter you have.

Integración inversor solar Fronius con Trydan

How can you integrate the Ingeteam inverter into the V2C charger?

You must access the V2C Cloud application, go to the “Settings” section of the charger, and select “Dynamic Power Control.” There, you must enter the IP address of the inverter and select “Ingeteam” from the list of inverters, choosing “Dedicated Registers” in “Ingeteam Type,” and configure whether it is a single-phase or three-phase installation.

Integración inversor solar Ingeteam con Trydan

How can you integrate the Kostal inverter into the V2C charger?

To integrate a Kostal inverter with a V2C charger, you must use the V2C Cloud application and configure Dynamic Power Control. Within the settings, select “Kostal KSEM” as the meter (or “Kostal PIKO” for direct connection) and make sure that both the inverter and the charger are on the same local WiFi network.

Conexión de Kostal KSEM con Trydan
Conexión de Kostal PIKO con Trydan

How can you integrate the SMA inverter into the V2C charger?

To integrate an SMA inverter with the V2C charger, you must connect both devices to the same local network and configure the integration in the V2C Cloud application. To do this, you must enter the V2C APP, access the Settings > Dynamic Control section, select the SMA inverter, and enter the IP address of the SMA inverter.

Conexión del Inversor SMA Sunny Boy con Trydan

How can you integrate the SolarEdge inverter with the V2C charger?

You must connect the inverter and the charger to the same 2.4GHz WiFi network and then, through the V2C Cloud app, access the charger settings. In the “Dynamic Power Control” section, select “Inverter” as the inverter device type  “SolarEdge” Finally, enter the IP address of the inverter and save the settings so that the charger restarts and communication begins.

Conexión del Inversor SolarEdge con Trydan

How can you integrate the Solax inverter into the V2C charger?

The inverter must only have Solax Pocket WIFI V2, and a version lower than v2.0.33.20. If the inverter has a higher version, it will not be possible to revert it to open the communication ports. You must only use the version that we publish in the manual.

Integración Inversor Solax con Trydan

How can you integrate the Sungrow inverter with the V2C charger?

To integrate a Sungrow inverter with a V2C charger, connect both devices to the same local network (Ethernet or Wi-Fi) and configure the inverter parameters in the V2C Cloud application. If the inverter does not have a LAN port, you will need to use the WiNet-S module to connect the inverter via Wi-Fi or Ethernet.

Integración del inversor Sungrow con Trydan

How can you integrate the Victron inverter into the V2C charger?

To integrate a Victron inverter with the Trydan V2C charger, you must enable Modbus TCP/IP communication in your Victron Cerbo GX settings and then, in the V2C Cloud application, go to “Dynamic Power Control” to select “Victron” as the inverter type.

Conexión Trydan con Victron

Support has asked me to share my WhatsApp screen so they can help me. How do I do that?

Follow the instructions in this video to share your screen on WhatsApp: https://www.youtube.com/shorts/7hITTmGr5vU

When I access Octopus Go to connect my app with Google, it stays blank.

There is an error in the Octopus Go app that prevents you from logging in with Google. It is a permissions issue in the webview that will take some time to resolve. A quick solution is to go to the v2c app or the website www.v2c.cloud and request a password reset. Once you are there, enter the Gmail address you use to log in to “Log in with Google,” and they will send you an email to set a password. This will allow you to log in to both Octopus and the V2C app, either by email or by clicking the “Log in with Google” button. The account is linked to both methods. Both the Google button and the email with your username and password are now compatible.

What does “waiting VE” mean?

It doesn’t mean anything, it just means that it is waiting for you to connect your electric car. If the electric car is connected and it still says the same thing, do the following

  1. Turn the charger off and on again.
  2. Check that no cables have come loose.
  3. Contact technical support for further assistance.

Is my charger not receiving power?

If your charger has no power, check that the charger’s safety switches are up. The safety switches may be inside the charger or outside on the electrical panel in your home.

How do I factory reset the charger?

The factory reset is performed from the charger’s keypad. To do this, go to Systems > Factory reset.

How do I connect my charger to Home Assistant?

Follow the steps indicated on this website to connect to Home Assistant (HA) https://v2charge.com/es/soporte/trydan/integracion-home-assistant/

How do I connect my charger to Telegram?

To use your V2C charger with Telegram, go to Telegram and search for V2C Bot. You have to enter the token that you can find in your user profile at www.v2c.cloud. Here are the instructions: https://v2charge.com/es/soporte/v2c-cloud/obtener-token-api-rest-cloud/. If you type /start or /info, it will give you all the instructions to make it work.

How do I connect BYD mode in V2C?

You must configure the mode from the charger’s keypad. To do this, go to Installation > ByD Mode and change the option to Yes.

Explanation of V2C dynamic control errors

This usually refers to a problem with your Trydan V2C electric vehicle charger, typically a communication failure with the car or the network, indicated by a red or yellow light and a code on the screen. The solution ranges from restarting the device or disconnecting the vehicle to recalibrate from the app (V2C Cloud), to updating the firmware, checking physical connections, or temporarily disabling dynamic charging.

Códigos de errores de conexión y su solución

How can I get Wi-Fi in my garage if I don’t have a signal from my house?

If you have a trydan with Wi-Fi communication, there are different ways to connect to Wi-Fi.

  1. PLC router. A PLC router allows you to transmit your internet connection through the power supply. It is very important that the transmitter in your home is connected to the main electrical panel. Currently, our customers report that some PLCs work very well, some work sometimes, and some never work. In our experience, it depends a lot on the distance, how close the transmitter is to the main panel. Also, if other neighbors have these devices, it works worse because there is more noise on the network.
  2. Connection with a 4G router. If you have purchased the Trydan PRO, the 4G router is already included in the product and you do not need to do anything else. It connects automatically. If you have a Trydan, you will need to purchase a 4G Wi-Fi router and place it next to the charging point.
  3. Other options
    1. Run an Ethernet cable to the garage (the standard Trydan does not have an Ethernet port, so you will need to use an Ethernet-to-Wi-Fi converter; the Trydan Pro does have internet).
    2. Some cars allow you to create a Wi-Fi hotspot where you could connect it.

How do I find out the serial number of my charger?

The serial number of your charger is on the sticker on the side, where it says S/N. It is a 6- or 7-digit alphanumeric number. You can also find it in the app by going to settings (gear icon) and selecting ID number. It is located above the photo next to the version of your charger. 

What is mixed three-phase?

Mixed three-phase is a charging mode for electric vehicles in the Trydan V2C charger that dynamically switches between single-phase and three-phase charging depending on the available power, starting in single-phase and activating three-phase when appropriate to make better use of the installation’s energy and optimize recharging. https://v2charge.com/es/trydan-carga-trifasica-mixta/ To activate it, you can do so via the keypadhttps://v2charge.com/es/soporte/trydan/botones-navegacion-display/

Can a Trydan three-phase charger charge in single-phase?

Yes, a three-phase charger can charge in single-phase by changing the configuration (Trydan only, not allowed in Pole Pro).

What types of APIs do V2C chargers have?

All V2C chargers have the following APIs:

Is the charger stuck on the updating screen?

If the connection to our server is lost during the update, the update will stop. Turn off the charger and start again; this poses no risk to the charger.

What is the Installer Panel and how do I register?

V2C Installer Panel is a platform for V2C charger installers that allows you to remotely manage and monitor the e-Chargers you have installed — view their status in real time, adjust settings, and resolve issues without having to travel.

How to register:

  1. Go to v2c.cloud/installer-panel/.

  2. Create an account with your email and password (or use your V2C Cloud account).

  3. Verify your email.

  4. Fill in your installer details and wait for validation from V2C.

That’s it! You can then add and manage your e-Chargers from the panel.

What are the dimensions of the Trydan charger?

See the dimensions in the Tryda technical data sheet: https://v2charge.com/wp-content/uploads/2025/11/ficha-tecnica-trydan.pdf

Why calibrate the charger?

Calibrating the charger serves to correctly adjust the communication between the e-Charger and your electric car, especially the pilot control (the signal from the cable that detects and manages the

Has the firmware update stopped and is not progressing?

If the firmware update has stalled, don’t worry, it should take a maximum of 3-4 minutes. You can turn the charger off and on again. It lost its internet connection while it was working. The charger will only lose its memory if the power goes out for the 2 or 3 seconds that the word “update installed” is displayed.

Can’t see the photovoltaic information in the app?

Depending on the meter installed, we can show you the solar (photovoltaic) generation data in the V2C app, but there are meters that do not allow us to do so. This does not mean that all our modes (solar only, maximum power, etc.) will continue to work without any problems.

How much power does the V2C charger consume in standby mode?

It depends on the model and the communications used. However, all our chargers always consume less than 10 watts.

What does each display status mean?

“EV waiting” – means that the car is not connected. In other words, it is waiting for the car to connect.

“Waiting for power” – according to the power profiles, the charging requirements are not met.

“Disabled” – The charger has been disabled by the app and will not do anything unless you enable it. It is like a padlock or a lock.

What is wake-up mode?

If charging is programmed from the car, some models go into sleep mode and do not start charging. This does not happen when programmed from the charger.

The “Wake Up” mode prevents the vehicle from going to sleep and ensures that charging starts.

  • Mode 1 (recommended): works in most vehicles.

  • Mode 2: useful in some Cupra and Volkswagen Group vehicles.

  • Modes 3–4: experimental.

  • Mode 5: exceptional use; may discharge the 12 V battery.

Activation: from the charger button panel.
 Video: https://youtube.com/shorts/5x4HawAiWO0

connection). This improves vehicle detection and prevents charging failures or erroneous messages (such as “waiting for EV,” pilot control errors, or incorrect screen statuses).

Calibrar e-Charger

When the charger is disabled, is the Schuko socket also disabled?

No, the Schuko socket does not work with the V2C app. There is a mechanical switch inside the charger (automatic) to turn it on or off.

Charger warranty

The warranty for V2C chargers is 3 years. If you need a certificate, please send an email to[email protected]

Are the Bluetooth statistics not synchronizing correctly?

To improve the transmission and reliability of statistics, we recommend updating the charger to the latest version available.

Update options without an internet connection:

Statistics verification (debug):
https://youtube.com/shorts/G7nXVWtwmD0?feature=share

Can it connect to a LINKY meter?

We have a wireless module for connection to LINKY meters for the French market. https://v2charge.com/fr/support/controle-puissance/dynamique/compteur-linky/

LED lighting indicators — Trydan

The color of the LED on the logo indicates the status of the Trydan charger:

  • White: vehicle not connected.

  • Flashing white: attempting to connect or reconnect to Wi-Fi.

  • Flashing dark blue: charging (higher speed = higher intensity).

  • Light blue: charging scheduled by timer.

  • Green: charging complete.

  • Flashing green: successfully connected to Wi-Fi network.

  • Red: error (code displayed on screen).

  • Yellow: Control Pilot error or insufficient power for dynamic charging.

  • Pink: charger updating.

How do I connect my charger to Wi-Fi?

Access the charging point via Bluetooth. Tap on the gear icon (settings), and at the very bottom you will see connectivity. In connectivity, you can connect to Wi-Fi. More information is available on this website: https://v2charge.com/es/soporte/v2c-cloud/configuracion-v2c-cloud/